Professional Services Consultant

Job Description

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work.

Come join a team of hard-working and motivated Professional Services Consultants who focus on implementing applications related to initial document creation. We are looking for an organized individual who can manage multiple software implementations simultaneously, including gathering requirements, coordinating technical installations, overseeing and testing template customizations, conducting end-user and Train-the-Trainer trainings, and handling ongoing communications with customers to ensure projects stay in scope and are delivered on time.

A Day in the Life:

• Independently lead software implementation projects lasting from 1 month to 1 year

• Configure and implement Create products in a variety of customer environments

• Consult with customers to identify and assess needs and determine best approach for implementation

• Make complex design, implementation, configuration and customization decisions

• Test and validate deliverables for accuracy and usability

• Provide project management expertise to customers, including developing and maintaining comprehensive project plans, keeping project constituents informed of project status on a regular basis, keeping Salesforce project information up-to-date

• Ensure all product deliverables are delivered on time and on target and projects conclude successfully with high customer satisfaction

• Act as a trusted advisor through all aspects of the project

• As part of implementation and consulting projects, provide troubleshooting, problem isolation, escalation, high-quality customer training, and high-quality written materials

• Identify creative ways to solve customer and prospective customer issues through a deep product understanding and an innovative approach to projects

• Assist with release testing and act as a customer advocate by providing feedback to our internal teams related to product improvements

About You:  

• 3-5 years experience providing project management, template customization, consulting, customer-facing customer service or software support in a legal environment

• Strong project management and communication skills, including ability to manage multiple projects and internal assignments in a fast-moving environment

• Strong MS Office skills, including experience with Microsoft Word styles and formats

• Enjoy collaborating with others -- effective team player

• Self-motivated and interested in personal growth and development

• Technical aptitude and creative problem solver a plus

• Smartsheet experience a plus

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment

• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact

• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together

• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.

• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range fo