Customer Service/Inside Sales Representative

Sandvik Rock Processing Solutions is looking for a

Customer Service Representative

Location – Phoenix, AZ, Tucson AZ

Inside Sales / Customer Service Representative
Location: Phoenix AZ, Tucson AZ
Travel Required | On-Call Support Required
Company: Sandvik Rock Processing Solutions (SRP)

About Sandvik Rock Processing Solutions
Sandvik Rock Processing Solutions, a business area within the Sandvik Group, is a global leader in equipment, tools, and service solutions for the mining and construction industries.

Position Overview
The Inside Sales Representative serves as the primary point of contact for customers, providing responsive, professional support while driving revenue growth. This role works closely with Sales, Key Account Managers, and cross‑functional teams to manage orders, support technical assessments, develop pricing inputs, and contribute to long‑term customer satisfaction.


Key Responsibilities

Customer Support & Relationship Building
• Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses.
• Build strong customer relationships as part of the sales and account team.
• Assess customer needs and route complex issues to the appropriate internal resources.
• Take ownership of customer concerns and ensure commitments are fulfilled.
• Proactively communicate order updates, backlog issues, and other relevant information.

Sales Order Support
• Process sales orders via phone, email, and E‑business platforms.
• Manage urgent and expedited orders to meet customer delivery timelines.
• Support aftermarket sales activities, including quoting, supplier coordination, delivery scheduling, and invoicing.
• Collaborate with Accounts Receivable to support cash collection.

Sales-Driven Responsibilities
• Initiate proactive outreach to existing customers to identify upsell and cross‑sell opportunities.
• Support Outside Sales with quotations, technical assessments, pricing inputs, and preparation for key account meetings.
• Participate in onsite customer visits and contribute to account growth strategies.
• Develop and maintain product forecasts, demand planning inputs, and sales documentation.
• Provide business intelligence on market trends, competitive activity, and customer behaviors.
• Support continuous improvement of Salesforce usage and digital sales channels.


Operational Coordination
• Utilize internal tools to fulfill customer requirements.
• Maintain accurate backorder reports and participate in customer review meetings.
• Support Key Account Managers with quotes, availability, forecasting, pricing, and technical requests.
• Coordinate freight quotes, arrange shipments, and obtain proof of delivery.
• Manage container orders and ensure timely delivery and invoicing.
• Prepare monthly CSR reports.

Technical Sales Support
• Assess technical compatibility of components and escalate to technical teams when necessary.
• Build and maintain product knowledge to support consultative customer discussions.

EHS Responsibilities
• Demonstrate commitment to Sandvik’s safety‑first culture.
• Maintain up‑to‑date EHS training and comply with PPE and safety protocols.
• Participate in hazard reporting and safety initiatives.

Team Collaboration
• Work effectively in virtual and in‑office environments.
• Engage actively in team communication and collaboration.
• Participate in weekly virtual and in‑person meetings.
• Contribute to team‑building and a collaborative culture.
 

POSITION REQUIREMENTS

Education / Experience

• Associates Degree, College diploma or equivalent experience
• 2 - 5  years customer service experience

COMPETENCIES

• Strong customer service focus and skills
• High degree of personal accountability and follow-up skills
• Communication and organizational skills
• Ability to work as part of a virtual team
• Mechanical aptitude
• Computer proficiency

BENEFITS

Sandvik offers a comprehensive total compensation package including a competitive benefits package of life, health, dental, and disability insurance, paid time off, paid holidays, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional development and training, as well as opportunities for career advancement.

How to Apply

For immediate consideration, please apply online at http://www.sandvik.com/careers/ for the C