Manager, Workforce Management & Business Operations – Styling

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Role

Our Styling team is at the heart of Stitch Fix’s business, leveraging creativity, data, and technology to craft personal style experiences at scale. As we transition to asynchronous client messaging, we’re seeking a dynamic Business Operations & Workforce Management Manager to design models, processes, and tools that make this new way of working seamless, efficient, and delightful for both clients and Stylists. This role requires a blend of coordination, continuous improvement, analytical, and technical expertise to deliver impactful, scalable enhancements.

This is a highly visible role at the intersection of operations, finance, and data. You’ll own the budgeting process, capacity and workforce planning, drive operational strategy, and lead improvements that empower our team of 1,000+ remote stylists. Reporting to the Director of Styling Enablement & Planning, you’ll collaborate cross-functionally with Finance, Styling, Data Science, Product, and Tech, and your insights will shape the future of personalized shopping at Stitch Fix.

You’re excited about this opportunity because you will…

• Develop and own workforce capacity models to match Stylist capacity to client demand, especially as we scale new synchronous and asynchronous communication channels.
• Proactively identify and resolve roadblocks to productivity based on capacity planning.
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into Stylist capacity, productivity, and client experience.
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures that improve Stylist efficiency and client satisfaction.
• Partner with Finance and leadership to align workforce strategies with company goals, balancing quality, cost efficiency, and team well-being.
• Build actionable dashboards and analyses using SQL and BI tools (e.g. Looker, Metabase) to help Styling leaders make agile decisions.
• Mentor and grow a small team of analysts/specialists to drive operational excellence.
• Be a voice for the Styling team, representing their needs and advocating for solutions that enable Stylists to do their best work.

We’re excited about you because you…

• Bring 5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy. Contact center or client-facing operations are a big plus.
• Have deep expertise with WFM tools (e.g., Playvox or similar) and advanced data skills in SQL and business intelligence tools.
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making data-driven recommendations that they trust.
• Have led teams or cross-functional initiatives with proven results and know how to inspire and support others.
• Are a proactive problem-solver who thrives in a fast-paced, remote environment and is driven by delivering measurable impact.
• Believe in balancing people, process, and technology to create an exceptional client and Stylist experience.

Why you'll love working at Stitch Fix...

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation p