Product Support Specialist

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Product Support Specialist, you’ll administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

What you will be doing?

In this role you’ll administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.

• Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

• Documents customer information and recurring technical issues to support product quality programs and product development.

• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

• Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.

• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

What you will need:

• Prior banking or finance related experiences a plus; personal banking experience preferred

• Documents client information and recurring technical issues to support product quality programs and product development

• Knowledge of FIS products and services

• Strong analytical skills

• Knowledge in programming, business analysis or implementation of software products

• Organizational and time management skills required

• Self-starter with proven ability to work independently

• Extremely comfortable working with computers and a variety of applications

• Excellent oral and written communications skills

• Strong problem solving skills

• Knowledge of stock loan, stock borrow, SmartLoan application, LoanNet application, security finance, inventory management

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 

• Diverse and collaborative atmosphere  

• Professional and personal development resources 

• Opportunities to volunteer and support charities 

• Competitive salary and benefits  

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $52,760.00 - $86,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available