NOP Daily Ops Analyst

Department:

Network Operations Planning

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth.  The NOP Daily Ops Analyst supports the Network Operations Control Bridge with data requests, dashboard support, data insights, and potentially operational recommendations with the goal of minimizing the impact of potential disruptions or IROPS (irregular operations). They’ll collaborate with various partners to provide key NOC advanced analytical expertise in support of complex network solutions and assist the Planning Team in developing recommendations that are shared with the Disruption Pod and other day-of stakeholders. The NOP Daily Ops Analyst is a detail-oriented thinker ready to drive the future of Southwest. 

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Align on analytical requests, expectations, and priorities
• Provide advanced analytical expertise to support the Network Operations Control department with analytical requests (what-if scenarios, modelling, data pulls etc.)
• Develop tools to provide solutions to recurrent analytical requests
• Provide additional analytical support to the Disruption Pod and other adjacent groups as needed
• Utilize Southwest’s analytical tools (optimizers and dashboards) to run what-if scenarios to provide data backed recommendations
• Work collaboratively with the Planning Team to develop recommendations that are shared with the Disruption Pod and other day-of stakeholders
• Perform descriptive and diagnostic analyses of upcoming flight schedules to identify potential IROPS events
• Align analysis outcomes with adjacent groups and gather their input and feedback to improve future analyses
• Support long-term initiatives of the Network Operations Planning department
• Build relationships with Network Operations Control, adjacent workgroup stakeholders, and support departments to ensure constant sharing of knowledge and lessons learned
• Develop a deep understanding of airlines' priorities, value drivers, and challenges to translate technical needs to the operational and business teams involved in the work
• Support the development of new data sources with robust processes of data collection that ensure the reliability and validity of the data is suitable for the objective of the analysis
• Raise data and analysis limitations to the Manager Daily Operations Analytics
• Manage the documentation of analysis and outcomes in an accessible repository
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities

• Intermediate knowledge of business analysis, process modeling and redesign
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions