Exemption Status:

United States of America (Exempt)

$71,614 - $95,784 - $119,953

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Lead operational functions related to Medicare Part D/EGWP and Medicaid business; triaging account team inquiries; performing operational tasks involving government programs business.
• Maintain knowledge of Medicare/EGWP/audit regulations and processes and assist in facilitating the implementation of necessary action.
• Collaborate with the extended client services team, as well as other internal stakeholders, to achieve client satisfaction.
• Work with internal departments to acknowledge and respond timely to incoming requests; assists the team with triage of issues; manages and tracks requests and projects.
• Participate in work groups as requested to support department or inter-departmental initiatives.
• Perform user-acceptance testing on system enhancements including creation of test plans, documentation, and communication of test results.
• Assist in product implementation as needed.
• Support operational task related to government programs processes and products.
• Perform Compliance and program communications to plans.
• Identify, analyze, and resolve project-related problems and obstacles, using critical thinking and collaboration to implement effective solutions.
• Coordinate with internal teams, fostering communication and accountability to ensure process/project alignment.
• Draft clear, professional internal and external communications to address inquiries, escalate issues, and provide timely updates.
• Ensure effective resolution by coordinating with relevant teams, tracking progress, and following up until closure.
• Perform various operational oversight activities.
• Other duties as assigned.

Supervisory Responsibilities

No supervisory responsibilities

                                   

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 5+ years’ experience or equivalent combination of education and experience, and 2 years' of SME in respective areas

Computer Skills

To perform this job successfully, an individual should have:

• Advanced knowledge of Microsoft Office software (Outlook, Word, Excel, and PowerPoint)
• Intermediate knowledge of at least one content management system (e.g., SharePoint, Confluence, wiki) 
• Demonstrated ability to learn new software tools.

Certificates, Licenses, Registrations

None Required