Guest Service Agent Trainee

About Us
At De L'Europe Amsterdam, hospitality is key. Our hotel combines classic elegance with the dynamism of the city and offers guests a warm and professional welcome. During your Front Office internship, you will be part of an enthusiastic team and involved in the daily rituals of the reception. You will assist with guest check-in and check-out, answer questions, and contribute to a smooth and pleasant guest journey from arrival to departure.

What You Will Do
As a Guest Service Agent Trainee, you will support the Front Office team in delivering five-star luxury service. You will play an active role in welcoming guests, assisting with complaint handling, and contributing to improved LQA (Leading Quality Assurance) and Forbes Travel Guide scores.

Requirements

Who you are 

Motivated to gain experience and learn in the chosen department | Willing to work effectively in a dynamic environment | Attention to detail and precision in task execution | Positive and dynamic team player | Good communication skills to collaborate with the team and management | Ability to maintain a positive attitude | Striving to get the most out of your internship.

Nice to have 

Passion for luxury hospitality | You know how to enjoy life, both at work and in your private life | Social skills | Experience in the hospitality industry.

What we offer you 

Internship compensation of €750,- (gross, based on 38 hours per week) | 50% discount in F&B outlets of partner hotels | Varied fresh and healthy meals from the house | Guidance and coaching during your internship period | Development opportunities based on your ambition | Access to LinkedIn Learning | A dynamic and enjoyable working environment.

Let’s meet! 

We look forward to meeting you! Upon receiving your application, we will carefully review it and get in touch with you personally. Following that, you will be invited for a face-to-face meeting. This is your opportunity to get to know your potential colleagues, and for us to understand your strengths and potential. If we both feel there is a match, we will plan the next steps. This could include meetings with other colleagues, a behind-the-scenes tour, or an assessment. We will do what is necessary to decide on your next career step!