Senior Director, Sales Operations - Industrial

What You Will Do:

• Build and oversee the strategy and service level agreements (SLAs) for the Industrial Group’s sales support organization to reduce administrative burden on the field, improve the customer experience​, and achieve business goals

• Supervise and develop sales support associates who have tactical responsibility for administrative tasks that supportive the field such as purchase order management and validation, pricing administration, billing arrangement management, dispute resolution and DSO improvement, customer setup and maintenance support ​

• Direct activities within Sales Support areas including headcount and budget resources

• Define and develop key performance indicators (KPIs) to measure sales support activities that have the most significant impact on sales productivity

• Establish standardized reporting and work with IT partners to compile dashboards that can help translate results and pinpoint shortcomings to the long-term business strategy

• Enhance business productivity through problem solving, advanced analytics, process improvement, and evaluation of new tools that can aid in efficiencies​

• Create and maintain documentation on business processes and policies​ owned by the sales support organization, and demonstrate accountability by adhering to processes and policies owned by partners such as Digital Invoicing, Finance, Credit/Billing/Collections, etc.

• Partner with the Industrial Learning & Development team to maintain relevant training materials on sales support topics for the field and sales support organization​

• Liaise with Finance and Global Business Services (GBS) partners in response to field and customer requests in accordance with agreed SLAs

• Supports the Industrial sales organization by optimizing the sales support process, recognizing trends in data, refining operational models, developing, and implementing analytical tools and metrics to measure sales territory productivity and opportunities

Minimum Qualifications: 

• 10+ years experience in one or more of the following areas: Sales Operations, Finance, Sales Management, Business Management 

• Bachelor's degree

Preferred Qualifications:

• Master of Business Administration

• Preferred sales management experience

• Prior field sales training experience

• Experience or exposure with change leadership

• Exposure to “C” level selling situations

• Excellent problem solving and quantitative analysis skills

• Excellent verbal and written communication skills

• Strong leadership, team building and organizational skills

• Proven ability to coach and develop others

• Strong IT applications and diagnostic skills

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Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.