Application Support Specialist

Company Description

With 900 laboratories, approximately 61,000 employees, over 200,000 analytical methods, a widespread presence in 61 countries and an annual turnover of 6.7 BIL EUR, Eurofins is an international leading group in third party analytical services in the Pharmaceutical sectors, Food, Environmental and Consumer Products.

Eurofins,due to strengthen its Biopharma division, in order to provide value to customers all over the world, is constantly looking for highly motivated and results-oriented people who want to become part of a solid and dynamic reality.

Job Description

Eurofins BioPharma Product Testing is looking for an Application Support Specialist – Open Lab and other GxP laboratory systems reporting to the IT Project Manager for his European Team.

The position is open to multiple Eurofins site locations

ROLES & RESPONSIBILITIES:

• Provide support for P1 to P4 issues and escalate the same to other teams incl. the vendor until a resolution is obtained.
• Perform quarterly audits of the system along with reviews of the applications logs, audit trails and others for the assigned applications to meet GxP requirements and ensure the general maintenance of the system on a regular basis.
• Consult with the application vendor on an on-going basis and educate the end users of best practices.
• Perform Windows updates and other maintenance activities on the application servers during weekends and ensure the application is running at its optimal best.
• Actively participate and execute the required Business Continuity and Disaster Recovery tests.
• Part take in incident, change and problem management among other ITIL services and complete reports in co-ordination with the Computer Systems Validation (CSV) team, Incident / Change (I/C) Management team and local lab QAs.
• Develop documentation for the IT support staff in relation to the installation of the application and its components, its diagnoses and put together a knowledge base of common issues and their fixes along with FAQs.
• Upon request, provide the Finance and other teams with key statistics for the assigned applications so internal billing to the labs can be done accordingly.
• Provide application related reports (ex : up time, performance) to Management as and when required and ensure SLAs are being met.
• Research and test software updates / upgrades prior to installation to ensure compatibility with existing ones.
• Provide technical consultation, training and guidance to the new and existing lab staff.
• Participate in Eurofins Cloud Migration Project and support the labs during this phase.
• Review and approve validation documents and create SOPs for the general use of the application in a GxP environment.

Qualifications

• Associates Degree in Computer Science or equivalent degree.
• GxP, Data integrity and ITIL certifications will be an added advantage.
• Minimum 2 years of IT application support experience on the Chromeleon CDS preferably in a GxP environment. Experience in supporting any other laboratory applications will be an added advantage.
• Prior experience in supporting one or more of the GxP laboratory systems such as Open Lab, Empower, Chromeleon, Mass Hunter, Lab Solutions, Softmax Pro, OMNIS, Cary UV, Sievers Data Pro and others.
• Strong understanding of application architecture and its workflow.
• Experience in validating applications to meet GxP requirements.
• An analytical and troubleshooting mindset.
• Willing to work during non-Business hours to resolve critical issues and / or undertake system / application updates and upgrades.
• Support applications in a Windows and Cloud environment.

Will be considered a plus:

• Good working knowledge of ITIL services and Service Now.
• Migrate laboratory applications from one domain to another.
• Multilingual abilities to work across our European Laboratories.
• Good communication skills (oral and written)
• Excellent interpersonal and organizational skills.
• Ability to work in a complex international environment.
• Eager to learn and continuously develop personal and technical skills.

Additional Information

The type of contract will be permanent, the salary will be assessed on the basis of the candidate's profile

To apply, it is necessary send a detailed Curriculum Vitae, specifying the authorization to process personal data. CVs without these requirements will not be considered.

To learn more about Eurofins, please explore our website www.eurofins.com, www.eurofins.it