Certified Medical Assistant

Department:

02040 WFBMG University Group Practice: WFBMC Main - Behavioral Health

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday, 8:00am - 5:00pm. Float between Winston-Salem and High Point Behavioral Clinics.

Pay Range

$22.90 - $34.35

Join a patient‑centered, high‑performing team where you’ll play a vital role in supporting providers and delivering exceptional ambulatory care. As a Medical Assistant Certified/Registered, you’ll help ensure smooth clinic operations, coordinate patient flow, and uphold the highest standards of quality, safety, and service. If you thrive in a dynamic environment and are passionate about making every patient experience meaningful, we’d love to meet you.

Essential Functions

Clinical Support & Health Outcomes

• Prepare for patient visits through proactive chart preparation and manage efficient patient flow.
• Perform clinical tests/procedures as ordered and track results, alerting providers to abnormal or delayed findings.
• Accurately collect and label specimens per laboratory guidelines and maintain CLIA‑required quality control logs.
• Administer medications as ordered; communicate with pharmacies for refills per protocol.
• Complete timely and accurate documentation including chief complaint, vitals, history, immunizations, medications, and procedures.
• Provide patient education and discharge instructions per provider direction.
• Assist patients in obtaining additional services before they leave the clinic; ensure continuity of care across providers and departments.
• Support AMG Clinical Integration goals by ensuring complete and accurate data, registries, flowsheets, and test tracking.

Patient Satisfaction & Service Excellence

• Demonstrate respect, empathy, and cultural sensitivity with patients and families.
• Contribute to initiatives that enhance patient satisfaction and provider/associate engagement.
• Help create a patient‑centered environment through timely appointments, appropriate referrals, and responsive communication.
• Maintain a professional image and adhere to Advocate Behaviors of Excellence.
• Collaborate closely with associates and providers to resolve patient concerns effectively.

Health Information Management (HIM) & HIPAA Compliance

• Maintain complete, accurate medical records through proper scanning, filing, and form utilization.
• Participate in medical record audits and indicator development.
• Ensure diagnostic reports and records are available at the start of each visit.
• Obtain proper release‑of‑information documentation and protect patient privacy in all communications.
• Dispose of identifiable patient information securely.

Risk Management & Safety

• Follow infection control, OSHA, and accreditation standards consistently.
• Maintain a clean, organized work area aligned with AMG Operating System standards.
• Participate in safety drills; know the location of emergency equipment.
• Promote a culture of safety by identifying risks, reporting safety events, and assisting with corrective actions.

Funding Our Future (Operational Efficiency)

• Ensure accurate order completion, documentation, and charge capture.
• Collaborate with providers and billing teams to support proper coding.
• Maintain inventory par levels and responsible use of standard supplies.
• Support organizational sustainability efforts through recycling and resource stewardship.
• Utilize resources effectively to support revenue and expense management goals.

Professional Growth & Additional Responsibilities

• Maintain current knowledge of care standards and participate in continuing education.
• Complete annual competency reviews.
• Perform other duties as assigned to support the overall success of the clinic.

Education & Experience Requirements

• High School Diploma or GED required.
• Graduate of a medical assistant program or at least one year of medical assistant or equivalent clinical experience.

Knowledge, Skills & Abilities

• Strong verbal and written communication skills.
• Proficiency with computer systems and keyboarding.
• Familiarity with ambulatory care equipment and procedures.
• Current AHA CPR certification required.
• Current Medical