IT Client Ops Specialist (IIS Server Support)

IT Client Ops Specialist (IIS server support) (AMER)

(Pittsburgh - US)

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn and Twitter.

THE OPPORTUNITY

CONTEXT:  

Our IT team is dedicated to build and operate the  infrastructure and services that host the Ivalua solution for our clients as well as provide our  employees with all the required IT resources to conduct their job. Our team is very hands-on  with a strong mindset of problem solving while also having the ability to think of the  implementation holistically and provide solutions that solve the customer’s long-term challenges. 

 With over 50 global team members, the IT team needs to keep growing to satisfy demanding customers. 

ROLE: 

Here at Ivalua, we are currently looking for an IT ClientOps (IIS server support) 

WHAT YOU WILL DO WITH US 

• Analyze, diagnose, troubleshoot and resolve servers, software, network and other
  potential IT build & deployment issues
• Assist in troubleshooting issues as they arise with ability to prioritize
• Provide technical support on-site or via phone or email
• Analyze system, application, network and other logs and identifies potential issues with
  the Ivalua Solution
• Communicate and interact effectively with internal stakeholders and team members
  about the issues being troubleshoot
• Collaborate and contribute on technical initiatives
• Create proper documentation, diagrams and other detailed instructions and procedures
  Qualifications:
• Bachelors Degree preferably in a computer-related major
• Minimum 5 years of relevant experience
• Experience working with different types of Windows servers in all environments (Dev,Test, Pre-Prod, Prod)

 

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Some PowerShell/CLI/scripting languages experience
• Ability to debug scripts, analyze, create and modify scripts if needed
• Deep knowledge of Microsoft Windows Server, IIS, ASP.Net Applications, Hosting,
• Good knowledge of client/server and network architecture, XML (web.config), sFTPSQL Server mid-level understanding
• Comfortable investigating issues by reading logs, requests, execute root cause analysis
• Ability to interact with the Ivalua IT team members to support, troubleshoot and solve
  network, protocol, firewall and application software issues. Communicate clearly and concisely with others, orally and in writing
• Good Computer and network security awareness. Able to translate technical issues to non-technical audiences for approach, outages,
  changes, testing
• Detail-oriented and organized, able to pay attention to procedures and create proper
  documentation
• The work may sometimes require working out of standard business hours, if needed
• Professional Certifications in Microsoft MCSA/MCSE, CompTIAs A or Network a strong
  plus
• Participation in SOC audit is a plus
• Site-to-Site VPN and whitelisting knowledge
• Good troubleshooting knowledge of x509 certificates, and asymmetric key encryption
  (TLS, PGP, RSA) and security certificates in general
• Familiarity with SMTP technologies (SPF, DKIM, DMARC, etc)
• Candidates for this position must demonstrate they qualify as a “U.S. Person” as defined under the U.S. export control laws as this position involves access to technology that is subject to U.S. export controls.

Soft Skills :

• Team player attitude, able to collaborate and interact with others in a professional and
  effective manner
• High Sense of urge