Loan Document Specialist II - Consumer

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The Position

Job Title

Loan Document Specialist II - Consumer

Job Description

SUMMARY

The Consumer Loan Document Supervisor is primarily responsible for overseeing the documentation of consumer loans and related daily functions and processes. Responsibilities for this role include providing timely and accurate due diligence and loan documentation, ensuring adherence to credit policy, laws and regulations, and lien perfection.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)

• Prepare consumer loan documents within the bank’s portfolio to ensure adherence to lending regulations, lending compliance, and the bank’s credit policy.

• Coaches and guides employees on best practices for documentation processing, regulatory compliance and efficient production of documents.

• Seeks to obtain immediate resolution and clarification on outstanding documentation issues with Sales, Credit and/or Legal.

• Solicits opinions and coordinates reviews with legal counsel. Implements disclosures and other regulatory requirements as instructed by legal and compliance.

• Works directly with Manager to establish streamlined processes and clear performance standards for the staff.

• Responsible for the measurement of team members and tracking of performance to determined standards.

• Cross-trains staff and continues to enhance internal processes in order to maximize productivity and quality standards.

• Process all consumer loan modification requests which includes checking file for check-in & prepare documentation; renewal, deferral, modification.

• Process and complete all consumer denial/fallout applications

• Provide support to Loan Officers/Lending Team to process the loan according to established policies, procedures and regulatory guidelines.

• Is responsible for understanding and ensuring compliance with regulatory issues including but not limited to TRID, RESPA, FDPA, HMDA, HPML, and Regulation B.

• Assist management in the preparation for and during audits and exams.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Supervises assigned staff providing services to community banks to ensure Service Level Agreements and quality standards are met.

• Provides coaching, counseling and discipline as appropriate

• Ensures appropriate scheduling for work group.

• Evaluation of work group’s productivity.

• Participates in recruiting, hiring & training.

• Provides leadership and support to assigned work group and other loan operations staff members when appropriate.

• Must be very customer centric and able to manage large volumes of documentation requests while maintaining a high level of accuracy and quick turnaround.

• Maintains an essential understanding of Bank-wide origination and credit approval process while establishing priorities based on the strategic and tactical directions of the bank.

• Is the subject-matter expert and key representative for assigned work group.

• May participates as requested on enterprise initiatives related to new products and services to ensure successful transition for loan operations.

• Develops successor for assigned area of expertise and responsibilities.

• Maintains awareness of industry trends in regards to consumer originations

• Handles internal customer complaints and escalates issues to Manager as needed.

• Recommends to Manager possible methods to improve department.