Director - Mortgage Product Manager

Job Description

Job Summary:

Under limited direction, uses extensive knowledge and skills obtained through education and experience to identify opportunities for process improvements with potential for improved client service, increased operational quality, and efficiency and cost savings. Serves as a subject matter expert on Mortgage production, technology, operations, and general business practices.  Leads large or multiple projects with significant scope and impact. Works as part of a team on difficult/complex assignments that are broad in nature requiring originality and ingenuity with appreciable latitude for unreviewed actions or decisions.. Works closely with Mortgage Management to understand department priorities and issues and ensures that product enhancements address key opportunities and deficiencies.  Develops tactical plans and provides comprehensive solutions to complex problems. End results are evaluated for achieving goals and objectives.

Essential Duties and Responsibilities:

• Assist in management of the entire product line life cycle from strategic planning to tactical activities.  Provide leadership for work teams in specialized functional or process areas.
• Serves as a subject matter expert on Mortgage origination technology, underwriting, operations, and general business practices.
• Gathers information from process owners and other subject matter experts (SMEs), maps processes and develops process workflow models.
• Evaluates workflow attributes, including volume, duration, resources, operational effectiveness and cost effectiveness of major process steps. 
• Determines data requirements, captures metrics to evaluate process capability and performs cost/benefits analyses. 
• Analyzes business processes and identifies process improvement opportunities.
• Prepares reports of findings and options for organizational, process and systems design changes and develops business cases to support project recommendations.
• Generates policies and procedures paralleling the company’s strategic plan.
• Develops and maintains relationships with other business units, inclusive of Private Client Group, to help maintain the strategic partnership direction of the product.
• Proactively work with IT on the assessment, business requirements and implementation of IT systems and software that support business strategy, process improvements, broker dealer integration and risk management.
• Subject matter expert for new products and new product features (to include research, market and financial analysis, etc.)
• Product positioning and training for mortgage products
• Analysis of existing staffing capacity to include potential outsource of functions (to include loan origination/application functionality overlays, etc.)

• Assists in analyzing process improvement recommendations to ensure business cases are sound and that all options are addressed and potential risks identified. 

• Maintains currency on Mortgage industry changes, trends, process improvement techniques, methodologies and practices.
• Assists in facilitation of internal and external audits
• Performs other duties and responsibilities as assigned.

Knowledge of:

• Advanced principles, practices, concepts and procedures of mortgage/consumer lending, credit, banking and financial markets and products.
• Product Management to include product development, implementation, automation and ongoing maintenance
• Established organizational policies, strategies and procedures for Raymond James Bank mortgage lending  Financial markets, products, financial advisory function and investment process.
• The economics and structure of the business unit(s) represented.

Skill in:

• Data Analysis.
• Critical thinking, problem solving, creativity.
• Product Development and Product Management.  Ability to lead projects to completion in a complex, deadline driven environment
• Organizational skills, including a high level of accuracy and attention to detail.
• Effective oral and written communications sufficient to convey details on mortgage product and processes with all organizational levels, including Private Client Banking, Raymond James Bank, technology, legal, compliance, supervision and Raymond James Private Client GroupWord processing, spreadsheet and typing sufficient to produce spreadsheets with basic formulas and business form letters and memos.
• Operating standard office equipment and using required software applications.

Ability to:

• Organize, manage and track multiple projects, tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruption