Senior Customer Success Manager

• Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers
• Proactively monitor the health score of clients and engage at key lifecycle points
• Conduct strategic account planning that includes quarterly business reviews and success plans
• Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency
• Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
• Utilize technology such as Gainsight, Salesforce, Gong, and other applications to document and support client lifecycle
• Collaborate productively with Account Managers to ensure the successful retention of customers and identification of expansion opportunities
• Serve as a mentor, subject matter expert, and training resource for other members of the Customer Success team

We’d love to talk with you if: 
 
Experience: 

• 5 years of experience as a Customer Success Manager in SaaS
• Bachelor's degree not required, but strongly preferred.

Skills: 

• Account Management: Ability to strategically manage your time across your book of business
• Product & Data Knowledge: Solid understanding of relational databases, compensation data, and market-pricing systems. PayScale product and data knowledge required.
• Industry Knowledge: Deep knowledge of compensation trends and best practices, with the ability to align highly complex compensation strategies and philosophies with technology tools o best position Customer according to goals and annual compensation activities
• Business Acumen: Demonstrates strong business acumen regarding customer overall business objectives and health to assess customer health metrics, identify retention risks, and implement strategic plans to enhance customer engagement and success
• Resourceful: Ability to evaluate decisions, problem solve, manage risk, and foresee a company’s growth plan with ease. 

Compensation 

In the spirit of pay transparency, we are excited to share that the base salary range for this position is $86,400 - $129,600, exclusive of fringe benefits or potential bonuses. This position is also eligible for a commission of $32,500. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). 

About Payscale

Payscale stands at the forefront of compensation data technology, pioneering an innovative approach that harnesses advanced AI and up-to-date and reliable market data to align employee and employer expectations. With its suite of solutions—Payfactors, Marketpay, and Paycycle—Payscale empowers 65% of Fortune 500 companies to make strategic compensation decisions. Organizations like Panasonic, ZoomInfo, Chipotle, AccentCare, University of Washington, A