Client Services Manager

Who we are... In a nutshell

Ramarketing is an international marketing agency specialising in life sciences. We help clients grow their businesses by enhancing their marketing, design, content, and PR strategies. With offices in the UK, US, and Canada, and over 80 global industry experts, we deliver B2B solutions that drive genuine growth.

Your Role...

As a Client Services Manager, you will nurture strong commercial relationships with our life science clients. You will facilitate the delivery of world-class client work, partnering with multi-disciplinary teams, to deliver strategic, results-driven marketing solutions to support clients in achieving their growth objectives. You will be an essential point of contact for our clients, using feedback and regular account reviews to build long-term trusted relationships that drive client satisfaction across your account portfolio.

What does a Client Services Manager do?

Client work

• As a Client Services Manager, you will oversee all client work to ensure it is aligned with client briefs and meets internal quality standards. You will provide a strong client voice to ensure briefs direct your delivery colleagues' work.

• Support the delivery of integrated marketing plans, incorporating a range of service propositions including digital, content, PR, and design.

• Collaborate with internal teams (strategy, content, digital, PR) to ensure seamless execution of campaigns, maintaining world-class standards.

Client Management

• Build strong client relationships to nurture and grow your portfolio of client accounts.

• Oversee key client service activities for your client portfolio, ensuring quality of service, client retention and client growth.

• Utilise SOWs, SLAs and revenue recognition to inform your workload and ensure client objectives are delivered within scope, on time and within budget.

• Conduct regular client meetings and workshops to offer sector and technical insight.

Growth Activity

• Identify growth opportunities within client accounts to deliver tangible business results and ROI.

• Partner with key client stakeholders, utilising your influence and persuasion skills to drive account performance (Client satisfaction and commercial objectives).

• Your success will see you demonstrate strong commercial thinking with the ability to deliver growth within your account portfolio.

Support Activities

• As a Client Services Manager, you will support senior client service colleagues in a range of business development activities, including proposals, pitches and integrated marketing strategies.

• Regularly monitor market intelligence to track competitor movement and market developments.

• Maintain the highest level of accuracy in your client records, using CRM updates to ensure efficient project tracking.

• You will ensure that senior members of the team are consulted and informed of business opportunities & potential risks.

What’s Important to Us...

We are looking for an experienced marketing professional who thrives in a fast-paced, dynamic agency environment. As a Client Services Manager, you will have a proven ability to build and sustain long-term client relationships, manage complex projects, and deliver strategic, high-impact marketing solutions.

Track record

• Extensive experience managing a client portfolio, ideally within a B2B agency environment.

• Experience working within a similar service-based agency environment, with a track record of supporting a client portfolio.

Relationship Management