Customer Experience Representative - Part Time

We are looking for a Customer Experience Representative to join our team!

Are you ready to embark on an exciting learning opportunity at the heart of Paschal’s operations? As a Customer Experience Representative, you'll play a pivotal role in delivering unparalleled service to our valued customers while gaining invaluable hands-on experience in a dynamic and fast-paced environment. At Paschal, we value respect, integrity, and service above all else. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!

What you’ll love about working for us:

• Engaging with customers via multiple channels, including phone, email, and live chat, to help and resolve inquiries promptly and effectively.
• Collaborating with cross-functional teams to ensure seamless communication and resolution of customer issues.
• Utilizing our state-of-the-art systems and tools to track, monitor, and document customer interactions and feedback.
• Contributing innovative ideas and solutions to enhance the overall customer experience and drive continuous improvement.

• Handle calls and requests with a customer service-orientated approach, prioritizing the needs and experience of the customer
• Utilize excellent oral and written communication skills while interacting with customers and co-workers on multi-communication platforms
• Process multiple-source social media and system-based inputs for call-back, scheduling, and callouts.
• Efficiently engage in high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect. 
• Log detailed and accurate information derived from customer interactions.
• Support field activities, technician scheduling, and multi-department interaction.
• Facilitate and process warranties, parts replacements, and communicate directly with customers to determine and execute appropriate resolution.
• Perform all other duties as assigned.

• Desire to be part of a winning team.
• Customer service experience.
• Enjoy being on the phone handling high call volumes.  
• Desire to provide the best experience for customers by utilizing a customer-centric approach to solving issues.
• Exceptional verbal and written communication skills.
• Ability to prioritize, organize and multitask effectively.
• Adaptability, flexibility, and ability to deal with constant changes.
• Ability to collaborate and work effectively across departments/teams.
• Excellent time attendance.
• Attention to detail and meeting deadlines.
• Proficient in MSWord, intermediate MS Outlook, and Excel. 
• Experience with multi-line phone systems.

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