Global Security Operations Center Specialist

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Physical Security – Global Security Operations Center (GSOC) Specialist is responsible for satisfying the safety and security needs of TD Bank for the protection of employees, visitors, vendors, and assets as required by the Bank Protection Act. This includes reporting and triaging security related incidents, monitoring threats, evaluating results, and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established Global Security Operations Center policies and procedures. The role is responsible for making recommendations to the supervisor on duty regarding critical incidents and security related events.

Depth & Scope:

• Monitors for and identifies threats, trends and incidents that could negatively impact the security of TD Bank personnel, facilities, operations, and reputation

• Responsible for detailed report writing that will involve a general understanding of critical incident escalation

• Handles sensitive and confidential information with limited supervision

• Consults with all risk functions in the development and documentation of policies, procedures and controls, for all department processes

• Coordinates security guards and paid police details as needed

• Actively monitors and facilitates the occurrence of security related incidents

• Assesses threats based on incoming data and make decisions based on findings

• Participates in numerous Physical Security projects including; Physical Security technology, employee photo identification, card access, video monitoring and retrieval

• Monitors access control systems and takes actions in response to an alarm, breach, or malfunction

• Appropriately responds to security operations notifications and requests made by internal and external parties

• Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency

• Supports onsite contract security staff

• Conducts open source research to answer specific questions and develops intelligence products

Education & Experience:

• High school diploma or GED required; Associate's degree preferred

• Relevant work experience preferred

• Ability to work within a 24 hour department with a rotating schedule

• Shift work experience in a 24 hour operation preferred

• Strong Customer service and communication; Call center/phone experience preferred

• Strong documentation, investigative, and report writing skills

• Intermediate computer skills

• Strong attention to detail

• Demonstrated proficiency with Microsoft Office and other PC-based programs

• Personal presence, intellect, energy and drive to succeed in a high-performance environment

• Comfortable with ambiguity and working with large amounts of data and information

• Ability to prioritize tasks while working with competing priorities

• Ability to collaborate in and support a team environment

• Ability to work independently

• Ability to plan and successfully complete tasks within specified timelines

• Ability to solve problems

Preferred Qualifications:

• Ability to deal with high pressure situations (security events etc.)

• This is a 2nd shift onsite position from 4:00PM - 12:30AM.

Physical Requirements: