ITS Project Manager and Business Process Analyst

The ITS PM/BPA manages the daily tasks and overall project work of the administrative programming team.  As part of these PM responsibilities, the manager continuously documents Banner-related business processes, recommending optimal practices toward the goal of data interoperability (and integrity) between divisional information systems and the central Banner ERP system.  

Salary: $70,000- $80,000 annual, depending on experience.

Essential Functions:

• Manages the complex tasks, projects and overall work of the ITS Team (especially, but NOT limited to the Administrative Programming Team) from conception to completion.
• Through consultation, interviews, and focusing-grouping of administrative office personnel (and other campus constituencies) and ITS team members, creates a detailed, written project plan that fully defines project scope, roles and responsibilities (accountability) and timelines toward project implementation.
• Throughout project implementation, the PM/BPA coordinates with all project constituencies to ensure that are fully aware of project progress and timelines.  PM/BPA also ensures that the scope is maintained within the defined, written parameters, roles and accountabilities are being followed.  Based on circumstances, the PM/BPA will revise the project plan (scope, deliverables, and timelines) as necessary.
• Continuously document Banner-related (and select system adjacency) business processes ensuring that we have a detailed understanding of system and data dependencies across our information ecosystem.
• The PM/BPA identifies opportunities to streamline processes and improve overall efficiency.
• Serve as a knowledgeable advisor on data interoperability and operational dependencies across Banner and adjacent systems.
• Frequently (throughout the workday) monitor the daily Administrative Programming Helpdesk (YouTrack) database, clarifying and fully-defining service requests from campus offices and assigning vetted, short-term, daily/weekly tasks to the programming team.

Other Duties & Responsibilities:

• Supports and assists in creating intersections for faculty, staff and students that will assist in transforming people’s lives.
• Supports and assists in creating an evolving culture of mentoring and rich engagement opportunities for faculty, staff, and students.
• Maintains a commitment to diversity, equity and inclusion and a high degree of cultural competence and respect for a wide range of identities and experiences, therefore welcoming and supporting all faculty, staff and students and expanding access to the AU experience.
• Maintains a safe working environment within and around their facilities and associated equipment and supplies including, but not limited to, obtaining Safety Data Sheet (SDS) information pertaining to any hazards associated with their work environment.
• Participates in all required assigned training, including safety training and will comply with safety rules, regulations, and protocols.
• Effective written and oral communication skills.
• Contributes to the overall success of the University by performing other duties as assigned.

Qualifications – Education & Experience, Knowledge, Skills & Abilities:

• Bachelor’s degree required, with 5+ years of experience in Project Management, Business Process Analysis and/or a technical production field such as software development.
• Substantial working knowledge (education or work-related experience) of Project Management methodology and/or Business Process Analysis is essential.
• A working functional knowledge of Banner is preferred.  A willingness, capacity and enthusiasm to learn the functional workings of Banner is essential.
• The successful candidate will have extraordinary attention to detail and willingness to define tangible details in an environment of ambiguity.
• Strong written communication skills with an emphasis on clarifying project deliverables and technical/operational details to a wide range of constituencies.
• Demonstrated knowledge of key IT/software concepts such as database design, and structures (tables, fields) Data integrity, (more)
• Deep understanding of customer service principles.  The successful candidate will strive to deliver exceptional customer experience.
• The ability to work on and across University teams is essential. Strong interpersonal communication will be the foundation that fuels the effectiveness of all other skills.

About Alfred University
Alfred University (AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national an