Case Manager - FSP - Youth

Job Title: Youth: FSP Youth Case Manager (Full-Service Partner) 

Department: Community Programs 

FLSA Status: Non-Exempt 

Reports To: Director of Case Management 

Schedule: Monday-Friday 8:00am to 5:00pm 

Location: Round Mountain 

POSITION SUMMARY:   

Under minimal supervision, work independently and together with HCCC counselors and other community agencies to provide outreach and direct case management services to help clients achieve wellness and recovery goals. This job is based in Eastern County, serving clients in Round Mountain, Burney, Big Bend, Fall River and the other communities in between.  

The primary purposes of Hill Country’s Youth FSP Program are to help young people (25 and under), who live in Eastern County with serious emotional or behavioral problems and their families accomplish their wellness and recovery goals, and to provide support and resources to help families before, during, and after a crisis.  Our case management program takes the whole family into account, and our case manager works one-on-one with the youth and families to understand their total situation, including their strengths, resources, and interests. We work together as a team with families and their health care providers or other service providers to address the various life challenges they face and improve the overall situation whenever possible. 

Some young people with serious emotional or behavioral problems are also dealing with especially complicated life stressors.  We do our best to work with youth and their family in these situations as “Full-Service Partners” and do “whatever it takes” to help the family regain security, support, and stability.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned which may become essential to the position.   

 Provide outreach and direct case management services in a professional and culturally competent manner to persons/families in which a serious mental illness is suspected or diagnosed. Case managers work together with counseling staff to: 

• Initiate contact and establish positive rapport with clients/potential clients. 
• Interview clients to identify areas of need, strengths, resources, and goals. 
• Conduct mental status exams, provide crisis intervention, and obtain emergency care as needed.  
• Provide clients with empathy, encouragement, support, and facilitate problem solving. 
• Help clients make use of their own strengths and resources in addressing their needs/goals. 
• Assist clients in obtaining basic needs (i.e. food, clothing, shelter). 
• Advocate for clients as needed to obtain housing, public benefits, and other community resources. 
• Accompany clients to appointments, substance abuse groups, and other meetings.  
• Assist clients in