Senior Manager – Technology Stack Operations (Remote in US)

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission. 

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

The Senior Manager, Technology Stack Operations is a key leadership position responsible for the performance, integration, and evolution of the toolsets that power Resultant’s Managed Services operations. This role owns the operational integrity and lifecycle of our ITSM, RMM, documentation, monitoring, and automation platforms. The ideal candidate will bring a blend of strategic thinking, process rigor, technical fluency, and a passion for continuous improvement to help drive scalable service delivery and enhanced client outcomes

Key Responsibilities

• Toolset Ownership & Performance
  • Serve as the operational owner of the MSP technology stack (e.g., ConnectWise, Rewst, Liongard, IT Glue, CloudRadial).
  • Ensure platforms are optimized, integrated, and aligned to business needs and service delivery goals.
  • Maintain high availability, performance, and usability of platforms through governance and proactive maintenance.
• Process Optimization & Automation
  • Partner with Service Delivery, Security, and Engineering teams to streamline workflows, reduce manual effort, and enhance technician experience.
  • Lead automation initiatives and ensure tool capabilities are fully leveraged to drive efficiency and reduce reactive effort.
• Strategy & Roadmap
  • Develop and manage a forward-looking roadmap for MSP tools that aligns with organizational priorities, emerging technologies, and client demands.
  • Evaluate new tools and technologies for potential inclusion in the stack; lead proof of concepts and vendor assessments.
• Team Leadership & Development
  • Lead and mentor a team of systems engineers and automation specialists supporting toolset administration and enhancement.
  • Foster a culture of accountability, continuous learning, and cross-functional collaboration.
• Change Management & Enablement
  • Lead rollout strategies for new tools and features, including documentation, training, and user adoption planning.
  • Ensure changes to the toolset are communicated clearly and executed with minimal disruption to service teams.

What Success Looks Like

• Smooth execution and delivery of internal projects and operational initiatives.
• Strong cross-departmental collaboration and communication within Managed Services.
• Clear, actionable roadmap for operational improvements, tool enhancements, and automation initiatives.
• Well-managed vendor relationships and cost-effective tool strategies.
• High performing, engaged Technology Stack Operations members with clear career development paths.
• Improved operational efficiency and service delivery outcomes across the business unit.

Qualifications

Some of the qualifications and skills we are expecting include the following:

• 5+ years of experience in IT operations or managed services, including 2+ years in a leadership role overseeing tools/platforms.
• Deep understanding of the MSP ecosystem, including ITSM, RMM, monitoring, documentation, and client engagement tools.
• Proven