Director, Pharmacy

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  
• 75% of clients who report improvement in their depression see improvement within 60 days.  
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

This role will lead Cerebral’s pharmacy business, CerebralRx. Reporting to the SVP, Operations, the Director of Pharmacy will be responsible for overseeing our in-house pharmacy operation, driving process improvements across accuracy, productivity, and costs, and developing the long-term strategy to make this a significant P&L driver within the greater Cerebral business.  

You love to build and optimize operations. You can create and drive a long-term strategy, but you’re not all strategy. You’re willing to roll up your sleeves and get your hands dirty. You have a deep understanding of the pharmacy industry from retail to mail order and systems. You understand how to scale a large organization and can manage a complex operation equally through vision and KPIs in a fast-paced environment. Most importantly, you are driven by a desire to advance the patient experience in the healthcare space.

Who you are

• 8+ years of experience in a leadership role of retail and/or mail-order pharmacies 
• Strong command of pharmacy management, logistics, inventory management, and pharmacy management systems 
• Have managed a remote-first organization across multiple locations and levels
• Currently licensed across multiple states
• Outstanding financial analytical skills; you are comfortable building models around forecasting and margin improvements 
• Ability to motivate and lead a cross-functional team around a clearly articulated and powerful vision
• Outstanding written and verbal communication skills
• Passion for building the future of mental healthcare and preferably have experience within the health tech or mental healthcare space
• Open to US-based travel up to a few times annually to ensure our onsite teams are operating exceptionally

How your skills and passion will come to life at Cerebral:

• Establish the long term vision for Cerebral’s pharmacy operation in terms of where we’ll be, capabilities to build versus buy, and opportunities to drive accuracy and speed 
• Focus relentlessly on improving the member experience from fulfillment to last-mile delivery
• Create a strong feedback loop with internal partners (e.g. prescribers, product, and other stakeholders) and external partners (e.g. shipping carrier) to drive process enhancements and innovation
• Oversee all operational activities across pharmacies and supply chain (e.g. staffing, forecasting, inventory management, facility management, logistics, packaging, project management, compliance / regulatory audits)
• Define and drive margin improvements based on business objectives through system enhancements (including software