Senior Internal Fraud Investigator

Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The Opportunity

As a dedicated Senior Internal Fraud Investigator, you will conduct complex and high priority investigations of internal fraud within the USAA Federal Savings Bank.  The Senior Internal Fraud Investigator will also provide written and/or oral briefings of high-profile cases to management and/or members of the Executive Management group as well as engage with law enforcement when applicable.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Provides fraud investigation subject matter expertise through review and update of processes, procedures, analysis of trends, quality review of the team's work and communication of results to management.
• Guides and facilitates team in the development and implementation of key initiatives in fraud investigations.
• Onboards new investigators and serves as a resource to team members on escalated issues and manages the team’s workload.
• Conducts larger fraud investigations of a complex nature of suspected or known criminal activity.
• Conducts interviews, analyzes transaction data and reviews monetary and non-monetary fraud transaction data to detect fraudulent or unusual patterns and trends in support of the investigative process.
• Performs thorough analysis of evidence; assesses veracity of information compiled to include documentary materials, and results of interviews to develop investigative conclusions.
• Utilizes expert knowledge of the Bank Secrecy Act, USA Patriot Act, applicable laws and regulations, company policies, and best practices in the investigative field to organize investigative results.
• Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution.
• Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames.
• Utilizes expert product and system knowledge within USAA’s Bank to conduct investigations.
• Serves as a liaison with law enforcement agencies and other institutions to ensure USAA is informed of all relevant potential risks.
• Serves as a Bank Custodian to provide testimony in criminal and civil proceedings to the grand jury and/or trial courts as well as files necessary regulatory reports.
• Identifies and resolves issues; identifies appropriate issues for escalation such as fraudulent trends, vulnerabilities causing increased fraudulent activity and/or larger than normal losses.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of experience in financial services, or financial crimes experience to include 3 years of federal/local/state/military investigations.
• Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
• Proficient in Microsoft Office.
• Previous experience with coaching and providing feedback to others.
• Excellent oral and written communication skills.
• Advanced experience analyzing and interpreting data to identify trends and patterns.

What sets you apart:

• Experience performing complex investigations and root cause analysis.
• Expert in all consumer banking products and services.
• Experience providing case briefings to all levels of leadership and external law enforcement agencies.
• Prior experience conducting analysis on external fraud events for potential insider fraud.
• Certified Fraud Examiner, Certified Anti-Money Laundering Specialist, or other Financial Crimes certifications.

• U.S. military experience through military service or a military spouse/domestic partner.

The above description reflects the details c