Supervisor, Client Service Quality (Manheim Dallas Fort Worth)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Supervisor, Client Service Quality

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $58,400.00 - $87,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Are you ready to lead, inspire, and make a real impact? We're looking for a dynamic Supervisor of Client Services to train, develop, and coach a stellar team, ensuring top-notch execution and delivery that exceeds client expectations. If you're passionate about building strong relationships and driving success, this role is for you!

What You'll Do:

• Key Escalation Expert: Be the primary contact for resolving high-level client issues, collaborating with various auction departments to get to the root of problems and ensure swift resolutions.
• VIP Support Specialist: Offer comprehensive support to our most valued clients, understanding their unique needs and identifying opportunities to enhance their experience.
• Client Educator: Share your knowledge of auction processes and recommend Manheim/CAI products and services that best meet client needs.
• Relationship Builder: Develop positive relationships with clients, ensuring compliance with service level agreements through detailed audits and vehicle examinations.
• Compliance Champion: Ensure adherence to client guidelines and PII policies, handling redemption escalations with professionalism and exceptional customer service.
• Mentor and Trainer: Provide coaching and training to junior Client Account Coordinators, creating standard operating procedures to streamline workflows and ensure consistency.
• Tech-Savvy Professional: Utilize your high proficiency with Microsoft Office and other internal business platforms to manage tasks efficiently.
• Safety Advocate: Demonstrate a commitment to safety by following all health procedures and actively participating in safety activities.

Why You'll Love It Here:

• Impactful Work: Make a difference by leading a team that drives client satisfaction and business success.
• Growth Opportunities: Develop your skills and career with ongoing training and educational opportunities.
• Supportive Environment: Join a team that values collaboration, communication, and continuous improvement.

What You’ll Need:

Minimum

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Proven change leader
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments.
• Demonstrated track record of assessing, developing, and empowering talent
• Demonstrated track record of business analytics insights and cost management.
• Strong negotiation skills and the ability to influence others

Preferred

• BS/BA degree in Business Administration, Management, Finance, Economics, or related discipline strongly preferred
• 5+ years automotive industry and/or logistics experience preferred
• 3+ years leadership role preferred

Ready to take the next step in your career? Apply now and become a key player in our success story!

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for