Financial Aid Progr Analyst, Inter

Position Title: Financial Aid Progr Analyst, Inter

Employee Classification: Progrmr Analyst,Inter

College/Division: Student Success & Enroll Management

Department: 521040-UNIV FIN AID & SCHOLARSHIP SVCS

Internal or External Search: External - Open to all applicants

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate:  53,165.80

Appointment Full-time Equivalency:  1.0

Exempt or Non-Exempt:  Exempt

Summary:  The University Financial Aid and Scholarship Services department is seeking a Programmer Analyst, Intermediate to provide first-line technical support for financial aid systems, including troubleshooting user issues and coordinating with internal IT (SIM) and vendor support when necessary.

Classification Summary:
Under general supervision, the Financial Aid Systems Analyst provides technical and functional support for the Financial Aid Office's systems and applications, with a primary focus on Ellucian Banner. The role ensures the optimal performance of financial aid systems through troubleshooting, testing, documentation, and user support. This position collaborates with internal stakeholders to promote automation, compliance, and efficiency in financial aid processing and service delivery.

Classification Standard Duties:
Provide first-line technical support for financial aid systems, including troubleshooting user issues and coordinating with internal IT (SIM) and vendor support when necessary.
Monitor and manage the Financial Aid Team Dynamics ticket system, ensuring proper issue documentation, assignment, and resolution.
Assist in maintaining, testing, and troubleshooting the Banner Financial Aid module, including system updates, patches, and process changes.
Participate in system configuration, testing, and implementation of new and existing queries, reports, and software functionalities.
Support efforts to improve system compliance, automation, and simplification of financial aid processes.
Assist in analyzing and evaluating proposed system changes or enhancements; prepare charts, diagrams, flowcharts, and detailed specifications to support development and implementation.
Encode, test, debug, and support operating programs and procedures in coordination with IT and user departments.
Collaborate with internal teams to identify opportunities for reducing manual processes and enhancing service delivery through innovative system solutions.
Monitor data integrity across systems, coordinate regular audits, and perform data corrections as needed.
Develop and maintain user documentation and training materials; provide end-user training and support as required.
Record and track all technical issues, documenting resolutions to build a historical knowledge base.
Conduct research to solve routine problems, modifying existing systems or procedures when solutions follow established precedents.
Maintain compliance with FERPA, federal/state regulations, and institutional policies related to data use and student privacy.
Provide on-call support and problem resolution for system-related issues.
Maintain up-to-date knowledge of programming practices, relevant technologies, and system software, including SQL and/or object-oriented programming principles.

Required Education, Experience, Certification/License, Equivalency
Required Education: Bachelor's degree in a related field.
Required Experience: Three (3) years of experience directly related to the standard duties as outlined.
Equivalency: None;
Required Certification/License:

Knowledge, Skills and Abilities
Bachelor's Degree in Information Technology, Computer Science, Business, or a related field.
At least 2 years of experience providing technical support, preferably in higher education or a financial aid environment.
Experience with ERP systems such as Ellucian Banner or similar.
Strong analytical and problem-solving skills with attention to detail.
Ability to work independently within established procedures, deadlines, and priorities.

Job Duties and Responsibilities
Provide first-line technical support for financial aid systems, including troubleshooting user issues and coordinating with internal IT (SIM) and vendor support when necessary.
Monitor and manage the Financial Aid Team Dynamics ticket system, ensuring proper issue documentation, assignment, and resolution.
Assist in maintaining, testing, and troubleshooting the Banner Financial Aid module, including system updates, patches, and process changes.