Fraud & Claims Operations Associate, Consumer Credit Card Operations

Why Wells Fargo:

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. When it comes to employees’ financial health, we offer competitive salaries and a generous benefits package

About this role:

Wells Fargo is seeking Fraud & Claims Operations Associates to join our Credit Card Operations team in Chandler, Arizona.

Learn more about career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Review flagged consumer credit card applications for identity verification and fraud prevention purposes
• Participate in researching and examining complex transactions and referrals to prevent and detect fraud activities and policy violations with low to high risk within fraud and claims functional area
• Receive direction and develop an understanding of the application types serviced by the division
• Exercise judgment within defined parameters of investigative techniques to quickly and accurately decision applications
• Effectively manage a pipeline of work to meet designated metrics
• Receive inbound and make outbound calls as needed

Training Schedule:

• You are expected to attend the full duration of in-office, paid training
• Training schedule is Monday through Friday from 8AM – 5PM
• Length of training may vary, with the first 2 weeks being classroom training

Work Schedule:

• Various work schedules will be discussed during the interview process
• Hybrid work schedule may apply
• Occasional overtime may be available

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in Credit Card operations
• Knowledge and understanding of the Financial Services industry
• Exposure to identity theft related fraud and claims
• Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information
• Systems experience to include FDR, Hogan, Prevent, CC Lending/ACAPS, Innovis, Lexus Nexis Accurint, or the equivalent
• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues 
• Knowledge and understanding of risk and compliance
• Ability to prioritize work, meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Strong telephone etiquette skills with the ability to manage both inbound and outbound calls

Job Expectations:

• Must work on-site at the location posted
• Must be able to attend full duration of required training period
• This position may offer a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Position Location:

• 2800 S Price Road – Chandler, Arizona 85286

Pay Range:

• Chandler, Arizona: $23.08 - $33.17 Hourly

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operation