Field Service Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Field Service Executive 

Permanent, full time    

Field based in South London/Dartford

Excellent salary, company car, bonus & benefits        

Field Service Executives thrive on partnering with retail customers to resolve complex problems that often result in negotiations. They enjoy visiting customers and building relationships to understand the nuances of their business and how we can better support them at CHEP. They are excited by potential connections, performance improvements in their accounts and using reports alongside digital data to complete route cause analysis within their customer portfolio.

The purpose is to build great relationships with our customers, educate them about CHEP and ensure we can work together to maintain/improve our asset productivity targets and measures. 

Your visits will be created via data driven triggers in which we will target specific customers to ensure CHEP assets are free from misuse and returned to CHEP, or re-use paid for. You are a person who enjoys training and influence to ensure the CHEP service is delivered, leading to improved customer satisfaction and CHEP collection performance. 

This is a role that empowers you to use your soft skills to keep your customers close and encourage the right behaviours. You are motivated by everyday interactions, data driven conversations, variety and seeing the positive impact of your actions across the business.     

CHEP is a flagship industry player and one of the world's most sustainable logistics businesses. In joining us, you’ll be part of an established and progressive business that’s achieved financial growth over its 100 years trading across the globe and continually invest into our people and customers.      

Think we’re just a pallet company?       

We are so much more.... we are the invisible backbone of the global supply chain, we are innovators, and we help the world to become more economically and environmentally sustainable.        

Do you offer...     

• A full drivers license  
• Two years’ experience in a customer facing role 
• Customer Service/Account Management in a service company or FMCG sector where analysis and attention to detail is a key success  

The Perks...     

• Certified Top 100 Global Employers     
• Excellent career progression     
• Annual bonus (typically 10%) based on company and individual performance      
• Company Car  
• Generous Share Scheme      
• Private healthcare (single cover)    
• Company laptop, tablet and phone     
• Field based/flexible working     
• 25 days holiday, plus statutory holidays and the option to buy and sell 5 additional days leave each year       
• Three volunteer days    
• Up to 7.5% company pension     
• Life Assurance     
• Employee Assistance Programme     
• Numerous retail discounts   

Interested...?      

Apply by submitting an up-to-date CV tailored to this opportunity. We look forward to hearing from you!      

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