Digital Product Designer - Digital and Technology Partners - Hybrid

This is a hybrid position - flexible and remote but will periodically require coming onsite 

Office is hoteling space at 150 E 42nd Street, New York, NY, 10017

We are looking for a hard-working and high-aptitude Digital Product Designer. From Day 1, you will play a critical role in designing digital experiences for patients, providers, and staff. You will have significant responsibilities and impact. This is a full-stack design role, but please note that we use vendor software, rather than custom development. This role focuses more on UX research, strategy, and service design across technology and operations workflows, and less on application UX/UI design.

• Discover User Opportunities
  • Collaborate closely with Product Managers to discover, validate, and prioritize the most impactful user problems to solve
  • Conduct user research with patients, staff, providers, and other stakeholders
  • Translate insights into actionable opportunities in the problem and solution spaces, using qualitative and quantitative methods, including user interviews, usability testing, surveying, and analysis
  • Conduct market and competitor research to identify trends and opportunities to inform design and strategy decisions
• Execute Service Design
  • Develop and validate personas, journey maps, and touchpoints
  • Develop service blueprints to understand operations, clinical, and technical systems 
  • Design ideal and holistic persona experiences across a complex ecosystem
  • Work across various digital products and domains, adapting to diverse project needs
• Review and Improve UX/UI Designs
  • Review, customize, or improve digital product designs in collaboration with Product Owners and software vendors
  • Advocate for human-centered design throughout the product development process
  • Improve the accessibility of experiences for all users, adhering to best practices and guidelines
• Collaborate with stakeholders and improve how we work
  • Seek input and buy-in, inform, and partner with a wide range of multidisciplinary stakeholders across digital, technology, project and program management, operations, clinical, and marketing teams
  • Help improve our design processes, systems, and tooling

• Bachelors Degree required
• Four or more years of related experience
• Background in analytical and strategic roles
• Technical, design, and data fluency preferred
• Healthcare knowledge is preferred but not required 
• 2 years of direct experience in digital product design or related field strongly preferred
   

Desired Qualities

• High-Agency: Driven, hard-working, proactive, sense of ownership and personal responsibility, and persevering
• Curious: Eager to learn, inquisitive, focused, and engaged
• Analytical: Sharp cognitive abilities, including ability to comprehend, analyze data, and solve complex problems
• Results-Oriented: Action-oriented, high-standard for quality, effective, and precise attention to detail
• Effective Communicator: Empathetic listener with strong written and verbal communication skills
• Advanced Social-Emotional Skills: Relationship-driven, positive, collaborative, humble, and patient

Key Tools

• Figma
• Mural
• UserTesting
• Atlassian products (e.g., Jira, Confluence)
   

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $120,000.00 - $180,060.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

M5L - HSO Digital Experience - MSH, Mount Sinai Hospital

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to crea