General Manager - Dining, DFW Airport

POSITION TITLE: General Manager – Chick-fil-A
EMPLOYMENT CLASSIFICATION: Exempt
POSITION REPORTS TO: Flagship Manager/Regional Vice President
DEPARTMENT: Dining Division

Position Summary

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division operates as a true restaurateur—passionate about connecting with each guest through exceptional hospitality, superior food quality, and memorable experiences.

As the General Manager for our Chick-fil-A location, you serve as a brand ambassador, ensuring the highest level of operational excellence and guest satisfaction in alignment with both Paradies Lagardère’s TRIFIC values (Trust, Respect, Integrity, First-Class, Innovation, Commitment) and the Chick-fil-A brand’s renowned standards of quality, service, and care.

Whether leading a flagship Chick-fil-A within the airport or managing daily operations, you are responsible for delivering first-class experiences for travelers, developing and inspiring your team, and protecting the integrity of both brands. Your leadership reflects an unwavering commitment to the Chick-fil-A mission to “Be America’s Best Quick-Service Restaurant” by providing genuine hospitality, maintaining immaculate facilities, and serving craveable food—fast and with a smile.

Duties and Responsibilities

The General Manager will fully embrace and uphold the Chick-fil-A brand promise in every aspect of operations, ensuring the restaurant is a place of remarkable experiences for both guests and team members.

People

• Build a strong, high-performing team dedicated to Chick-fil-A’s principles of hospitality and service excellence.

• Inspire and mentor all team members to reach their full potential, fostering a culture of growth, accountability, and care.

• Recruit top talent using approved interview guides, prioritizing individuals who align with the Chick-fil-A culture and Paradies Lagardère values.

• Ensure completion of all brand-specific and compliance-based training within required timelines.

• Conduct regular performance evaluations, coaching sessions, and recognition initiatives that reflect Chick-fil-A’s culture of encouragement.

Operational Excellence

• Lead by example in demonstrating Chick-fil-A’s “Second Mile Service”—going above and beyond to delight guests.

• Maintain an impeccable restaurant image that reflects Chick-fil-A’s cleanliness, food safety, and service standards.

• Ensure HACCP procedures and all food safety protocols are strictly followed.

• Actively engage with guests and team members, resolving concerns with urgency and professionalism.

• Monitor operational systems, staffing, and service flow to ensure efficiency during peak airport traffic.

Profitable Growth

• Drive sales and profitability by applying Chick-fil-A’s operational systems and Paradies Lagardère’s financial performance standards.

• Monitor key performance metrics such as labor cost, food cost, and guest satisfaction scores, taking corrective action as needed.

• Maintain recipe accuracy, portion control, and inventory management to control costs without compromising Chick-fil-A quality.

Innovation

• Seek opportunities to improve processes, guest engagement, and operational efficiency in ways that align with Chick-fil-A’s operational excellence framework.

• Adapt to changing business needs in the fast-paced airport environment, implementing solutions that benefit both brands.

Productivity

• Operate with urgency, efficiency, and precision, balancing multiple priorities without sacrificing Chick-fil-A’s commitment to hospitality.

• Ensure compliance with all company policies, local/state/federal laws, and brand requirements.

Effective Communication

• Serve as the primary liaison between Paradies Lagardère leadership, Chick-fil-A brand representatives, and your management team.

• Maintain transparent, respectful communication that reflects the values of both organizations.

• Encourage an open-door policy for team members, fostering a culture of trust and approachability.

Position Qualifications

• 5–7 years of restaurant leadership experience,