Sr. Manager, IT Endpoint Solutions - Central (H)

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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Sr. Manager, IT Endpoint Solutions.

The Sr. Manager, IT Endpoint Solutions leads a team to design, implement, and optimize endpoint solutions to ensure the security, performance, and efficiency of our organization's endpoint infrastructure. This 
incumbent oversees the management of endpoint devices, including desktops, laptops, mobile devices, and IoT devices, while implementing and maintaining endpoint security measures. Moreover, this person collaborates with cross-functional teams to develop and implement endpoint management strategies, policies, and procedures, ensuring alignment with business objectives and compliance requirements. Additionally, the Sr. Manager evaluates emerging technologies to enhance endpoint security and performance, while providing leadership and guidance to the endpoint solutions team.

Core Responsibilities:

• Leads a team of endpoint solutions engineers to design, implement, and support endpoint infrastructure across the organization.

• Develops and implements endpoint security strategies, policies, and procedures to mitigate security risks and ensure compliance with regulatory requirements.

• Oversees the management and maintenance of endpoint devices, including desktops, laptops, mobile devices, and IoT devices.

• Evaluates, recommends, and implements endpoint security solutions, including antivirus software, endpoint detection and response (EDR) tools, and endpoint management platforms.

• Collaborates with cross-functional teams to integrate endpoint solutions with other security and IT systems, such as network security, identity and access management, and security information and event management (SIEM) systems.

• Defines and tracks key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of endpoint security solutions.

• Conducts regular security assessments and audits of endpoint infrastructure to identify vulnerabilities and areas for improvement.

•  Leads incident response efforts related to endpoint security incidents, including investigation, containment, and remediation.

• Stays current with industry trends, emerging threats, and best practices in endpoint security, and recommends proactive measures to enhance security posture.

•  Provides leadership, guidance, and mentorship to the endpoint solutions team, including performance management and professional development.

•  Collaborates with procurement and vendor management teams to evaluate and select endpoint security vendors and solutions.

• Develops and manages the endpoint security budget, including forecasting, planning, and tracking expenses.

•  Develops and maintains documentation, standards, and procedures for endpoint security operations and support.

• Communicates effectively with stakeholders, including senior management, IT teams, and end users, to provide updates on endpoint security initiatives, projects, and incidents.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

• Manage and lead the Help Desk team, including training coordinating work schedules/coverage.

• Develop and implement standard operating procedures and policies for the team.

• Oversee the day-to-day operations of the Help Desk, including prioritizing and delegating tasks.

• Monitor Help Desk metrics to ensure that service level agreements (SLAs) are met.

• Ensure that Help Desk staff provide timely and effective support.

• Implement and maintain ITIL (Information Technology Infrastructure Library) best practices.

•  Work closely with other IT teams to ensure that issues are resolved quickly and efficiently.

• Participate in the development and i