Global Student Experience Manager

<p><strong><span>Your mission should you chose to accept it…</span></strong><span> </span></p> <p><span>As our Global Student Experience Manager, you’ll design and deliver meaningful and engaging journeys for our student members, from their first impression of TSH to their transition as alumni.</span><span> </span></p> <p><span>Your work will ensure that every interaction reflects The Social Hub’s mission of creating a better society, fostering connection, and making TSH a place where students thrive and create unforgettable memories, ensuring they become lifelong members.</span><span> </span></p> <p><span>You have a true passion for students and understand their wishes and challenges. With your creative mind, you are eager to design unforgettable experiences for our student members, leading to referrals and retention. You thrive in collaborative environments, have a strong eye for detail, and excel at managing multiple projects simultaneously. </span> <br/><span>With excellent communication skills and a student-first approach, you build strong relationships, foster connections, and drive engagement across our student community and beyond into our wider membership community.</span><span> </span></p> <p><strong><span><span>In Case You </span><span>Don’t</span><span> Know </span><span>Who</span><span> We Are:</span></span></strong><span> </span></p> <p><span><span>Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, </span><span>learn</span><span> and play and most importantly – be themselves. As an employer we look, </span><span>act</span><span> and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat &amp; drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.</span></span><span> </span></p> <p><strong><span>What you will do</span></strong><span> </span></p> <ul> <li><span>Design and implement onboarding and offboarding processes that are engaging, memorable, and aligned with TSH’s brand values to foster connections and build community among new students.</span><span> </span></li> <li><span>Introduce gamified challenges and activities Collaborate with B2+ &amp; alumni students to serve as ambassadors in the onboarding process.</span><span> </span></li> <li><span>Enrich the offboarding experience Ensure programming is inclusive, accessible, and supports mental and physical health with a focus on our students creating a space for meaningful connections between alumni, parents and TSH.</span><span> </span></li> <li><span>Collaborate with our data team to get insights about our student wellbeing which we can use for future strategies.</span><span> </span></li> <li><span>Define and execute the TSH Alumni strategy, including creating a membership model to sustain engagement post-offboarding by integrating it with a comprehensive alumni strategy.</span><span> </span></li> <li><span>Create a tailored loyalty program and digital journey for parents, students and alumni, providing information and support during key moments in the student lifecycle.</span><span> </span></li> <li><span>Work closely with teams such as The Studio, CRM, Membership, and Meetings &amp; Events to coordinate and deliver projects aligned with student experience goals.</span><span> </span></li> <li><span><span lang="EN-US"><span>Collaborate with our data team to get insights about our student wellbeing which we can use for future strategies.</span></span><span> </span></span></li> <li><span>Integrate tools like the Hyper Island Toolkit into projects involving M&amp;E and private offices to enhance engagement and innovation.</span><span> </span></li> </ul> <p><strong><span>Who you are</span></strong><span> </span></p> <ul> <li><span>5+ years of relevant experience in a similar role</span></li> <li>Bachelor’s degree in a relevant field</li> <li>Creative mindset with a passion for innovation</li> <li>Experience in community engagement and project management</li> <li>Strong analytical skills and attention to detail</li> <li>Excellent organizational abilities</li> <li>Empathetic, with a strong connection to students</li> <li>Enthusiastic about enhancing student journeys and experiences</li> <li>Fluent in English (additional languages are a plus)</li> </ul> <p> </p> <p><strong>What </strong><strong>We Offer</strong></p> <ul> <li>The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future</li> <li>The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like <a href="h