Software Engineer III, Production Engineering

The future of the automotive industry is in connectivity, software, and services – and Autonomic is leading the charge. Autonomic created the Transportation Mobility Cloud (TMC) to provide automakers and developers with the first cloud platform specifically designed for the world’s automotive industry. Working closely with Ford Motor Company, we are combining the best of both worlds – Autonomic’s progressive approach to technology and Ford’s incredible and global scale – to enable the kind of driver experiences and business models that move us all forward.

With over 13 million vehicles currently connected to the TMC and 10 billion signals being processed per day, our platform is a leading connected vehicle platform. We are shaping the future of mobility and would love to meet you. Join our innovative team to help create new possibilities for every vehicle on the road!

Autonomic was founded in 2016 and acquired in 2018. Autonomic is a wholly owned subsidiary of Ford Motor Company.

About the Production Engineering Team

Our Software Engineers will contribute to a cross-functional team that incorporates a
system-wide, holistic view of the TMC to architect, develop and maintain tools and
infrastructure that elevate the reliability and efficiency of the platform. You will work closely
with all members of the engineering organization to monitor production services, improve
scalability, and ultimately minimize the overall amount of customer-facing incidents and
interactions. You should enjoy working on time-sensitive projects of varying technical degree.
This position is located within the Engineering department of Autonomic and reports to the
Production Engineering Manager.

Responsibilities

● Monitor TMC services within the production environment — triaging, resolving, and escalating incidents as necessary.
● Employ advanced utilities and scripts created by Engineering to minimize production-impacting incidents.
● Assist in analyzing code to identify reported bugs and highly technical issues.
● Assist in the design, development, and testing of technical solutions and tools throughout the Engineering and Support departments to ultimately increase the efficiency of current processes and procedures.
● Collaborate with product teams to define and measure product-level SLOs and metrics.
● Adhere to development standards defined by technical management.
● Understand the underlying architecture of the TMC and apply our methodology effectively on client engagements.
● Analyze large datasets, including but not limited to tickets, incidents, alerts and logs, to identify and report trends to the Engineering organization and company leadership.
● Participate in an on-call rotation to triage high severity alerts after hours, when necessary.
● Other duties as assigned by the Director of Production Engineering.

Requirements

● Bachelor’s degree in computer science
● 2-8+ years of relevant experience
● Cloud native infrastructure (+1 for AWS or Kubernetes)
● Understanding of Kafka
● Leveraging monitoring and alerting systems (+1 Datadog, Grafana)
● Comfortable triaging events & alerts, conducting impact assessments, and determining
next steps (based on internal controls and SOPs)
● Ability to program with one or more high-level programming or scripting languages such
as Python, JavaScript, bash
● A pragmatic problem-solver who can drive technical solutions that focus on our
customers and business
● A collaborative teammate that is comfortable in a fast paced environment
● Someone comfortable working across teams such as: Engineering, Product, Customer
Support, and Customer Success
● A willingness to learn on the job and take on tasks as needed

● Excellent communication skills

If you don't think you meet all of the criteria above but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone who is passionate about shaping the future of connected vehicles at Autonomic! 

Job Title For This Position

Our job positions are broken down internally based on job competencies that are specific to each role. Should you be hired with us, the job title that you are hired under may therefore differ slightly from what is advertised in this job posting to best align with the competencies of the role and your specific background and experience.

Compensation and Benefits

Compensation offered will be determined by factors such as location, job title, job-related knowledge, skills, education, training, and experience.

For California-based roles, the base salary hiring range for this position is $130,000 to $180,000.

For Washington-based roles, the base sala