Guest Services Representative - Per Diem (varied shift) OMC

Atlantic Health is looking for enthusiastic and dedicated individuals to fill the role of Guest Services Representative on a per diem basis at Overlook Medical Center. This position is essential for warmly welcoming our patients and visitors while ensuring adherence to health protocols. Required hours vary: Primarily evenings & weekends with other shifts during the week, as coverage is needed.  Starting rate: $20.52/hr.

Essential Function/Responsibilities:

• Courteously greets everyone requesting to enter the facility, acts as the first point of contact and creates first impression on the visitors.
• Collects required identification and follows screening protocols.
• Documents according to CDC Guidelines.
• Provides direction, guidance, and information pertaining to the facility.
• Handles and routes all incoming phone calls/mails.
• Supports other administrative staff with support overflow work, including word processing, data entry and internet research tasks.
• Must be able to manage multiple inquiries in a calm and professional manner.
• Able to multitask and be flexible with facilitating inquiries for patients, visitors, and family members.
• Demonstrated empathy, professionalism, and emotional intelligence.
• Performs other related duties as assigned.

Qualifications/Requirements:

• To provide a safe environment to our patients, we require that all candidates must be able to read, write and speak English.
• HS Diploma or GED equivalent required.
• Associate degree Preferred.
• Candidate must possess strong communication and de-escalation skills.
• Must be able to stand for extended periods and remain attentive to visitor needs. (Frequent walking, standing).
• Must be able to lift, push, pull up to 50lbs including but not limited to pushing wheelchairs.

Relevant Experience:

• 1-5 years' experience in customer service is strongly preferred.
• Retail experienced preferred.
• Bilingual a plus (preferred).
• Proficient with documentation systems and mobile rounding tools (e.g., Huron, Epic, or CRM platforms) preferred.

At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Morristown Medical Center, Morristown, NJ
• Overlook Medical Center, Summit, NJ
• Newton Medical Center, Newton, NJ
• Chilton Medical Center, Pompton Plains, NJ
• Hackettstown Medical Center, Hackettstown, NJ
• Goryeb Children's Hospital, Morristown, NJ
• CentraState Healthcare System, Freehold, NJ
• Atlantic Home Care and Hospice
• Atlantic Mobile Health
• Atlantic Rehabilitation

We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.

We have received awards and recognition for  the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years 
• Best Places to Work in Healthcare - Modern Healthcare
• 150 Top Places to work in Healthcare - Becker's Healthcare
• 100 Accountable Care Organizations to Know - Becker's Hospital Review
• Best Employers for Workers over 50 - AARP
• Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
• One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
• One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
• Official Health Care Partner of the New York Jets
• NJ Sustainable Business 

Named one of America's 50 Best Hospitals by Healthgrades, a World’s Best Hospital by Newsweek and recognized as a Best Regional Hospital in the NY Metro area by U.S. News & World Report.

Our Atlantic Neuroscience Institute is the region’s leader in neuroscience care. A hub for the New Jersey Stroke Network, we offer a broad range of advanced neurological, neurosurgical and neurodiagnostic services.  We are also certified as a Level IV Epilepsy Center and home t