KYC Quality Assurance Data Analytics Team Manager

Come join our dynamic Know Your Customer (KYC) Quality Assurance Data and Analytics Team Manager to support and implement our efforts in ensuring compliance, data reporting 

As a KYC Quality Assurance Data Insights and Technology Manager within KYC Operations, you will play a pivotal role in shaping operations, optimizing processes, and collaborating with cross-functional teams to deliver exceptional results. accuracy, and efficiency within our KYC processes. You will possess a unique blend of team management, technical expertise, and innovative thinking to implement improvements in data analysis, reporting, and technology solutions.  

Job Responsibilities 

• Guide, support and mentor a team of skilled professionals, whilst fostering a culture of excellence
• Develop and implement strategies to enhance data analysis, reporting, and quality assurance processes to meet regulatory standards and internal objectives
• Utilize advanced data analysis techniques to derive actionable insights, identify trends, and provide recommendations for process improvements
• Nurture creativity and innovation within the KYC Quality Assurance function, identifying opportunities for automation, digitization, and the integration of cutting-edge technologies
• Lead the governance forum related to AI/LLM use cases across the broader organization 
• Act as a product owner, collaborating with external vendors and technology teams to define requirements, oversee development, and ensure timely delivery of technology solutions
• Conduct regular internal and external meetings to track progress on projects and strategic initiatives, resolve issues, and facilitate effective communication and adoption between cross-functional teams
• Develop and maintain comprehensive documentation of processes, procedures, controls and technologies to ensure consistency and facilitate knowledge transfer
• Collaborate closely with Compliance, Risk, Operations, and IT departments to align KYC strategic initiatives with broader organizational goals
• Develop and monitor key performance indicators (KPIs) and key risk indicators (KRIs) to evaluate the effectiveness of KYC processes and initiatives, proactively identifying areas for improvement
• Provide strategic insights to senior management, contributing to the overall business strategy and decision-making process

Required qualifications, capabilities and skills

• Extensive experience in a management role within KYC, Compliance, Data Management, or a related function
• Excellent understanding of reporting and data analysis methodologies, with the ability to interpret complex data sets and derive meaningful insights
• Demonstrated experience as a product owner, with a track record of successful collaboration with external vendors and technology teams
• Proficiency in Agile methodologies and experience conducting scrum meetings
• Creative and innovative mindset, with a passion for identifying and implementing technological advancements to improve operational efficiency
• Project management skills, with the ability to prioritize tasks, analyze and problem solve whilst managing multiple initiatives, meet deadlines and influence stakeholders 
• In-depth knowledge of KYC regulations, AML (Anti-Money Laundering) procedures, and industry best practices

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These b