Strategy & Operations Lead

The Enterprise Technology team supports insights with data and the technical systems that give our teams leverage to achieve their objectives. We work cross-functionally with Asana’s business teams to understand their goals and ensure they receive the data and technical support they need to flourish.

As the Strategy & Operations Lead for the CIO Organization, you will drive the vision, strategy, and operational evolution within our CIO Organization. You will be responsible for advancing organizational priorities, enabling leadership decision-making, and leading our Asana for the Office of the CIO efforts.  You will report to the Head of PMO & Strategy & Ops and work closely with the CIO leadership team to align strategy, execution, and operations to accelerate impact.

You will partner with leaders to identify gaps, improve processes, align teams, and communicate results across the company. You will serve as a player-coach leader to increase velocity and evangelize strategic opportunities to improve execution and processes. You will help with team development and training. Your role will be critical in helping the CIO Organization operate with clarity, focus, and agility.

This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve:

• Own the Asana for the Office of the CIO initiative driving the CIO organization’s use of Asana as “Customer 0” and the internal and external monetization of that expertise to demonstrate measurable impact
• Drive the development of annual and multi-year strategic planning, ensuring alignment with company-wide priorities and operational objectives.
• Drive execution of high-impact initiatives that improve organizational effectiveness, collaboration, and decision-making.

• Own CIO leadership operating cadences (e.g., QBRs, leadership meetings, quarterly all-hands, leadership offsites), driving content development and acting as a thought partner to the leadership team to surface and address critical priorities, drive focus, and support accountability.

• Leverage data to assess organizational health, identify risks, and drive continuous improvement through insights, frameworks, and recommendations that help leaders make better decisions faster.

• Develop clear, compelling narratives for strategic priorities, progress, and impact.
• Manage internal and external communications on behalf of the CIO and leadership
• Collaborate with leadership and People Partner to improve employee engagement through data-informed initiatives

About you:

• Relevant (8+ years) experience with a successful track record as an operational leader in a CIO org, and/or directly-related management consulting, professional services, and/or technology industry experiences in designing, leading, and driving meaningful business impact as an operational leader.  
• Deep knowledge of Asana as a tool and experience enabling organizational adoption and tool optimization. 
• Proven track record of using and enabling an organization’s products internally (“customer zero”) to enhance operations, productivity, and employee experience.
• You have empathy for what it takes for the CIO org to support both our enterprise and external customers, and are doggedly proactive about reducing barriers for the organization as a visionary and inspirational leader.
• You are data driven, can set the right performance indicators for systems support, quality, development operations, and are a metrics champion who is able to measure and report team performance.
• Proven ability to serve as a liaison between business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
• You are able to build deep and trusted relationships across departments and teams to build a community.
• Demonstrate curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.

What we’ll offer:

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our p