Professional Services Consulting Manager

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Professional Services Consulting Manager will lead a team of Consultants and Solutions Architects to deliver exceptional professional services to our clients within a specific region (North America, EMEA). Reporting to the Senior Director of Professional Services Consulting, this role will be responsible for managing client engagements, developing team members, and ensuring consistent delivery of high-quality services while maintaining strong client relationships. The ideal candidate will blend technical expertise, consulting acumen, and people management skills to drive positive customer outcomes. 

Main Responsibilities

Team Leadership & Development 

• Lead, mentor, and develop a team of Consultants and Solutions Architects with diverse skill sets 

• Foster a high-performance culture focused on positive customer outcomes, technical and product expertise, and continuous improvement 

• Conduct regular performance reviews, provide constructive feedback, and support career growth for team members 

• Identify training needs and implement development plans to enhance team capabilities 

• Facilitate knowledge sharing and collaboration across the consulting organization 

• Collaborate with PS and cross-functional leadership to innovate and optimize team’s approach and performance 

Client Engagement & Delivery 

• Oversee multiple client engagements simultaneously, ensuring high quality experiences and positive outcomes 

• Apply consulting and technical frameworks, methodologies, and best practices consistently across projects 

• Serve as an escalation point for client issues and create resolution paths when necessary 

• Build and maintain strong relationships with key client stakeholders 

• Ensure deliverables meet or exceed client expectations and align with defined scope and timelines 

Technical & Consultative Leadership 

• Demonstrate expertise in our products and services to guide both clients and team members 

• Model a proactive approach to all professional services engagements to ensure we are taking ownership of customer experiences 

• Apply a consultative mindset to understand client needs and translate them into effective solutions 

• Provide guidance on complex technical challenges and solution design considerations 

• Validate technical approaches and solutions proposed by team members 

• Stay current with emerging industry trends, technologies, and best practices 

Operational Management 

• In partnership with PS delivery, manage resource allocation and utilization within your team to optimize efficiency and profitability 

• Monitor project budgets, timelines, and deliverables to ensure profitability and client satisfaction 

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