Service Operations Coordinator

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Job Overview

Are you ready to make your next career move to join our team as our Service Operations Coordinator for KONE Americas? This role will support our Richmond, VA, Baltimore, MD, Beltsville, MD, and Mechanicsburg, PA branches, and will sit at one of those branches.

The role will be 100% in office during the training period, eventually transitioning to a hybrid schedule, reporting to whichever branch is the closest 'home base'.
 

• Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?

• Are you able to collaborate with all levels of the organization to achieve business goals?

• Do you thrive in areas where priorities change from time to time?

• Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?

• Do you demonstrate a passion for quality and results?

• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Job Duties

As our Service Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice downpayments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs. 

The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.

You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry.  A High School education or equivalent.

Other Listed Duties as Needed

• Perform general office work and administrative tasks related to the ongoing service business of the branch.

• Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors

• Maintain Scheduler Area Editor

• Monitor Dispatch Board 

• Assist Service Supervisor by pulling Made Visit reports in Report Generator weekly for distribution as requested

• Audit completeness and accuracy of KONECT Building Site notes

• Provide internal Technician supports

• Manage Fleet Vehicles

• Assist with Invoice dispute

• Manage and order Office Supplies 

• Reporting functions for Branch Staff Meetings

• Process utility invoices

• Additional duties as assigned

Hiring requirements

• Proficient in MS Word and Excel

• Well Organized

• Customer service mindset

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Come share your passion and energy to make a positive impact at KONE for our customers and your career!