Care Coordinator, Complex Care

Job Description

A bit about this role: 

• As a Care Coordinator at Devoted Health, you will play a vital role in supporting our care coordination function. You will advocate for our members, assisting nurse case managers and ensuring that individuals have the resources and support necessary to achieve better health outcomes.

• In this position, you will help connect members with their healthcare needs, including scheduling appointments and securing durable medical equipment, through proactive outreach and follow-up communication. We are looking for a caring, compassionate, and solution-oriented individual who is enthusiastic about delivering an outstanding experience for Devoted Health members.

• Our ideal candidate is committed to integrity and excellence, empowering our most complex members to navigate the healthcare system confidently and lead healthier lives. You should be ready to innovate, adapt to a continuously evolving startup environment, and collaborate with the entire Devoted team to revolutionize care delivery.

Your Responsibilities and Impact will include:

• Conduct health risk assessments through calls to members to understand their health and needs fully.

• Coordinate with provider offices and home health agencies to ensure members receive necessary support.

• Check in with members over the phone to assess their well-being and confirm they have received the assistance they need.

• Actively participate in interdisciplinary rounds as an essential member of the care team.

• Review care plans for members to identify additional ways to provide support.

• Key player in the care plan operations workflows for our SNP members.

• Collaborate closely with other Devoted teams to address member needs effectively.

• Provide operational and administrative support to complex care department 

Required Skills and Experience:

• Minimum education: High school diploma or GED equivalent

• 2+ years of experience in healthcare administration or home care

Desired Skills and Experience:

• Proficient in technology (experience with Gmail/G Suite)

• Comfortable working in an interdisciplinary team environment

• Strong organizational skills and attention to detail

• Previous experience in social services

• Fully bilingual (English/Spanish)

Salary Range:  $25 - $30 / hour

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they lo