Manager, Global Sales Compensation Operations Lead

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

The Manager, Global Sales Compensation Operations Lead role is a unique opportunity that calls for a skilled, hands-on, analytical individual who will play a lead role on the operations team supporting data acquisition, incentive calculation processes, field engagement, reporting, training, and support. In this role you will execute the strategic vision for the compensation program and establish a team culture that will improve timeliness, accuracy, and transparency, with the ultimate objective of driving revenue and employee engagement through the sales compensation program. 

This is a mid-level position, and as such, the candidate must possess a strong knowledge of sales compensation.  In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Sr. Director, Global Sales Compensation and will be an individual contributor, as well as lead a team of operational analysts with future growth potential in line with delivered value. 

Responsibilities: 

• Coordinate and perform activities for the accurate and timely processing of incentive calculations, validations, and payments
• Lead operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle
• Provide timely and accurate reporting and analysis of the incentive data and metrics to the sales leadership and other stakeholders
• Resolve any issues or disputes related to sales credit and incentive payments and ensure compliance with the company policies and regulations.
• Collaborate with the sales operations, finance, and human resources teams to support the sales compensation processes and initiatives
• Participate in the business requirements sessions and testing to ensure the compensation platform is operational and meets the needs of upstream data specifications, plan calculations, system workflows, reporting, and data extracts
• Schedule and coordinate plan and participant system configuration activities for plan changes and maintenance
• Develop operational processes and procedures, and serve as the primary point of contact for internal audit, Legal, and other stakeholders across Visa
• Design, execute, and evaluate process improvement projects, with the ability to identify and eliminate sources of variation, waste, and defect, and implement solutions that increase efficiency, quality, and customer satisfaction
• Support the leadership team in various ad hoc projects to improve efficiency, transparency, and accuracy of business processes
• Provide guidance and feedback to a team of operation analysts to ensure success in key activities

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• At least 5 years of sales compensation experience with progressively increasing responsibility and complexity of work
• Experience establishing effective minimal risk processes, developing effective quality controls in an end-to-end operational environment that includes end-user training and communications
• Experience as a power user of at least one major sales compensation tool such as Xactly, NICE, Callidus, Varicent, or others
• Knowledge and experience in risk identification, assessment, mitigation, and reporting
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies
• Proficient in using advanc