Warehouse General Manager

About the Team

At Stitch Fix, our Warehouse Operations team serves as the vital link that connects all cross-functional departments in the organization, with a strong commitment to putting the client first and fostering an agile, determined culture. We create value through continuous improvement, enhancing the client experience while motivating our teams to excel. Our expertise in problem-solving empowers us to meet and exceed client expectations, solidifying our role as the front line of the company's success. Join our team of talented, compassionate individuals as we set new benchmarks of excellence and ensure an unparalleled experience for all our clients.

About the Role 

Stitch Fix is looking for a bright, kind, and goal-oriented General Manager to oversee our warehouse facility. As the General Manager, you will spearhead a team of Operations Leaders to drive our strategic objectives and oversee the entire warehouse operations, managing a workforce of 450-600 individuals. In this role, you will be an inspiring leader above all else, who’s capable of learning from and building upon our unique culture and operational model guided by our principles. The Stitch Fix culture is values-driven, dynamic, and fast-paced. We’ve established an impressive team of hard-working people who love operations and delighting our clients with every fix that leaves the door. Exemplary people leadership skills and a client-centric focus to ensure consistent operational excellence will be a critical component to both your success and that of the Stitch Fix organization.

You're excited about this opportunity because you will…

Develop leadership capabilities

• Be an inspiring, trusted, and strategic leader - identify individual strengths and development opportunities across all levels and position your team to deliver on consistent operational excellence and continuous improvement while creating an inclusive environment for the team to be their most authentic self. 
• Develop leaders across all levels of the organization - this is a critical component of our continued success and growth. 
• Empower and support your team - Identify issues or missing resources that are negatively impacting employee productivity or morale, and follow through to address them.
• Attract, hire, and manage top talent - Partner with the People & Culture Business Partner team and Recruiting Partners to develop a strategic vision, and talent plan, for attracting, hiring and developing talent to meet your org’s expectations. 

Model our values: Integrity, Innovation, and Trust

• These values are the foundation of our daily practices with one another and they are key drivers of our continued success. You will be responsible for modeling these values and nurturing them in your team and partners.

Oversee warehouse operations

• As the General Manager of our warehouse, you will play a pivotal strategic role in shaping the success of our operations. Your primary responsibility will be to ensure the safety and well-being of our associates by designing, implementing, and maintaining processes and practices that maintain a secure and healthy work environment.
• To achieve operational excellence, you will forge strong partnerships with the People and Culture Business Partner Team, cross-functional collaborators, and the local Operations team.
• Through comprehension of both weekly and daily objectives, you will formulate distinct plans and strategic routes, thereby guaranteeing the steady attainment of our organizational goals
• Be relentlessly focused on the client experience as customers are the focus of everything you do here at Stitch Fix.
• In addition to the strategic responsibilities outlined above, you will also be a key driver in fostering a strong and positive culture within our warehouse. As the General Manager, you will lead by example, embodying our company values, and promoting a collaborative and inclusive environment where every team member feels valued and supported.
• As the General Manager of our warehouse, your leadership will extend beyond the immediate site, as you will be at the helm of initiatives that have a broad and far-reaching impact across our network. Your strategic decisions and innovative solutions will set the standard for operational excellence and efficiency, influencing and inspiring other facilities within the Stitch Fix ecosystem.

We’re excited about you because…

• You have 5+ years of managerial experience in a high volume, client-centric environment (required) e.g. call center, big box retailers, hospitality, warehouse/fulfillment centers.
• You’ve successfully led large teams of 50