Flagship General Manager, Dining Division (PHL)

Company Description

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The Flagship General Manager is truly a partner, as they invest in the platform for which they are ultimately responsible. Whether leading on-trend national brands, or iconic concepts from the local community, you will create and deliver first-class experiences for the traveling public. You demonstrate a passion for the Guests’ overall experience, through the selection, development, and motivation of associates. Your commitment to running an efficient and profitable food and beverage operation is evident by maintaining the highest standards and unwavering support for the entire staff.

In joining our team, you commit to supporting this mission, by delivering our service standards, at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected

Job Description

DUTIES AND RESPONSIBILITIES
All Paradies Lagardère positions, including the Flagship General Manager, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members, at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), and recognize and satisfy all restaurant guests. The Flagship General Manager will provide 100% support and commitment to achieving the company’s strategic goals including profitable growth, guest satisfaction and associate engagement. The Flagship General Manager is responsible for directing, planning, and managing a multi-unit airport concession platform which is comprised of a diverse mix of full service and quick serve concepts. Building positive relationships with local airport management, brand partners, joint ventures, and key company business partners is critical in this role. The Flagship General Manager is committed to develop and mentor the Management Team as well as the hourly employees, acting as a role model and a teacher. Functions include, but are not limited to the following areas:

People
Build a great workplace for strong performers by promoting and driving an engaged workforce, career  development, and learning.
• Must be passionate about supporting your TEAM!
• Manage the performance of multiple General Managers by setting goals and expectations on 
financial performance, associate engagement, guest satisfaction, staffing and labor, and providing a safe and healthy environment for our guest and team. 
• Inspire and mentor all team members to reach their full potential. Develop bench strength for all 
positions within your assigned area of responsibility, ensuring upward mobility for high performing 
team members and managers. Participate in succession planning.
• Consistently recognize team members when they excel. Ensure that a coaching culture thrives, 
holding direct reports accountable to all policies and standard operating procedures.
• Set staffing levels and recruiting goals to source high potential candidates using a variety of 
recruiting avenues. Ensure each candidate has an amazing first impression by ensuring General 
Managers and Human Resource Managers are following company guidelines with respect to 
recruiting. 
• Hold management team accountable for ensuring that all new team members have a memorable 
onboarding experience and are fully trained and prepared to serve our guests.
• Hold General Manager’s accountable for timely completion of compliance based and brand specific 
training, for themselves and their team.
• Set clear performance goals and expectations for your team. Following up consistently, providing 
feedback on an ongoing basis.
• Ensure performance goals and expectations for your team are met, providing consistent and on going feedback.
• Ensure associate engagement is a priority for all managers on your team. Lead the annual 
engagement survey and ensure action planning and regular associate follow up is part of the 
culture. Be an active listener and leader, holding regularly scheduled meetings, with direct reports 
to assess the team’s morale and making necessary adjustments. 

Operational Excellence
Strengthen expertise in the industry and deliv