Order to Cash Systems Lead

Job Summary

For an enterprise system project, responsible for leading, defining, planning, tracking and managing the activities in the respective functional areas.

Provide direction to functional teams to meet defined objectives.

Job Description

Responsibilities:

• Guide and own Product backlog and roadmaps using stakeholder input and anticipated needs that are outcome driven and measurable.
• Present and facilitate regular updates on the status and future state of the process / product roadmap. 
• Establish, track, and report on measurable targets for product and process improvement.
• Make day to day decisions about the priorities related to process improvement and digital product development.
• Identify and analyze risks, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
• Prepare and lead Solution Validation and Design Workshops.
• Perform solution design, fit-gap analysis and prototype with business.

Previous Product Management experience required.  Such as:

• Alignment with Business Objectives: Ensuring that OTC processes support broader organizational goals, such as revenue growth, market expansion, and acquisitions.
• Strategic Roadmap Development: Development of outcome-based roadmap for system changes rooted in and measurable through business focused KPIs that effectively balance immediate needs with long-term strategic initiatives.
• End-to-End Process Management: This person is expected to possess an advanced understanding of OTC process lifecycle. This includes evaluating how orders are received, processed, fulfilled, billed, and paid, ensuring that each step aligns with business goals and regulatory requirements.
• Process Design and Optimization: Lead efforts to design, document, and optimize OTC processes, identifying bottlenecks and implementing best practices. This involves collaboration across multiple business units—sales, supply chain, logistics, and finance.
• Agile and positive mindset: Capacity to adapt to evolving business requirements and technology landscapes.
• Communication: Strong verbal and written communication skills.  This role requires an exceptional understanding of customer needs that can only be cultivated through exceptional listening and communication.

This person must also possess a blend of technical, analytical, and design. Some of the most important competencies include:

• SAP OTC Expertise: Deep knowledge of SAP Sales and Distribution (SD), Finance (FI), and related modules.  ECC and S/4
• Business Process Analysis: Ability to map, analyze, and optimize complex business processes.
• Experience designing and testing system to system data integrations at scale
• Leadership: Proven ability to lead cross-functional teams and drive consensus around complex, ambiguous, or contentious topics.
• SAP Solution/Module and cross-module experience which must include multiple SAP project implementations and rollouts.

• Experience demonstrating business process knowledge in area relevant to project (ex. Manufacturing, Warehouse Management, Order to Cash, Procure to Pay, Finance and Controlling, etc.).
• At least 5 years of data, business and/or systems analyst experience to include translating between business and technical requirements.
• Previous experience providing direct user/client support.
• Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience communicating technical information to non-technical audiences.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.

Education:

Bachelors Degree

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$115,440.00 - $173,160.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more c