Nursing Unit Secretary-Tele West

EQUAL EMPLOYMENT OPPORTUNITY

• Race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate shall not be a factor in employment for this position. Due to the nature of hospital services, it may become necessary to work extended hours.

POSITION SUMMARY

• The unit secretary performs the receptionist and secretarial duties. If functioning as monitor tech, is able to interpret rhythm strips and operate necessary equipment.

POSITION SUPERVISORY RESPONSIBILITIES

• Reports To:
• Shift Manager, clinical coordinator, unit director, and/or house administrative supervisor.
• Supervises:
• None

POSITION REQUIREMENTS

• Minimum Education
• Monitor tech class for monitor techs only; maintain yearly telemetry competency for monitor techs only.
• Minimum Work Experience
• None
• Required Licenses/Certifications
• None
• Required Skills, Knowledge, and Abilities
• Knowledge of Cerner, transcribing physician orders, telephone etiquette, interpreting monitor strips.
• Preferred Qualification
• High School Diploma or GED. Graduate of a Medical Assistant program, Certified Nurse Assistant, or equivalent prior experience.

PHYSICAL REQUIREMENTS

• Must work varied hours and schedules. Requires corrected vision and hearing to normal range. Requires ability to sustain concentration in a noisy and fast paced environment. May be exposed to violent or disturbed individuals.

 

QUALITY BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Uses critical thinking skills to determine evidence based solutions. Systematically gathers and reviews pertinent information to prevent errors (PDCA -- Plan, Do, Check, Act). Pursues individual or team learning and growth opportunities to continually build skills. Understands and abides by all safety regulations.

 

SERVICE EXCELLENCE BEHAVIORAL EXPECTATIONS

• Generally and in all job specific duties: Maintains patient confidentiality. Rounds regularly with patients, direct reports and/or customers. Uses telephone and elevator etiquette. Acts as an employee ambassador. Committed to know hospital service lines and shows pride in our organization. Uses AIDET when dealing with internal or external customers.

 

FISCAL RESPONSIBILITY BEHAVIORAL EXPECTATIONS

• Generally and in all job specific duties: Takes responsibility for solving problems. Treats company resources responsibly. Performs work functions timely and accurately. Respects our environment; keeps public areas neat and clean and returns supplies to the appropriate areas.

 

PEOPLE BEHAVIORAL EXPECTATIONS

Generally and in all job specific duties: Supports the team through good attendance. Maintains a professional appearance. Creates a positive team environment; flexible and supportive setting an example of cooperation. Uses meaningful communication; provides honest feedback that is valuable and not critical and discourages negative talk and gossip. Respect co-workers.

 

JOB SPECIFIC FUNCTIONS

1. Demonstrates an understanding of and adherence to the HMHD Compliance Plan.
2. Conduct reflects HMHD's values and a commitment to HMHD's Code of Conduct.
3. Attends the required corporate integrity and compliance training and education programs.
4. Demonstrates proficiency in understanding the materials presented during the corporate integrity and compliance training and education program.
5. Complies with all HIPAA s