Quality Assurance Specialist

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, you will:

• Monitor interactions between employees and customers to ensure the communication follows compliance standards and internal policies and procedures outlined by the business.
• Participate in team initiatives such as call calibrations, trainings, and ad-hoc projects.
• Assist with training through side-by-sides or other peer-to-peer interactions.

Skills & Requirements:

• Verify accuracy and document analysis of customer communications.
• Ability to gather information and provide specific and detailed feedback.
• Confidently and effectively communicates to audiences at all levels, both verbally and in writing.
• Strong critical thinking and collaboration skills.
• Excellent analytical abilities to grasp key points from detailed phone calls and reports.
• Familiarity with tools, concepts, and methodologies of quality assurance.
• Strong organizational and problem-solving skills with great attention to detail.
• Have a growth mindset and the ability to develop, drive, and communicate with peers to complete tasks and achieve goals.
• Enjoys the challenge of unfamiliar tasks and seek improvement through failure and success.
• Ability to work independently and be self-motivated.
• Performs other related duties as assigned.
• The duties and responsibilities listed above are intended to provide general guidelines and parameters for the job and are not intended to be a comprehensive, detailed description of the job.

The Specifics.

• High School or GED required.
• Excellent oral, written communication and listening skills required.
• Strong attention to detail skills required.
• Knowledge in auto finance preferred.
• Proficiency in excel preferred.
• Knowledge of Microsoft Office.
• Must be comfortable working on site and have availability weekdays from 7am-4pm or 8am-5pm. This team works out of our Operations Center in East Mesa.
• Spanish-speaking is a plus

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow!  But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! 
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! 

• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else?  Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here.  We could spend a lot of time having you read about ALL our awards, but we’ll save time (and