Account Coordinator

Account Coordinator - Join Our Dynamic Team in Hudson, FL!

Are you seeking a rewarding career with a company that prioritizes your growth, values your contributions, and fosters a supportive, flexible work environment? BGIS Integrated Technical Services (BGIS ITS) is excited to invite an enthusiastic Account Coordinator to join our team in Hudson, FL, and surrounding areas.

Why Choose BGIS ITS?

At BGIS ITS, we’re more than a workplace—we’re a community dedicated to your success. Here’s what makes us stand out:

• A Company That Cares: We’re committed to helping you achieve your career goals with personalized support and opportunities.
• Flexible Rewards: Enjoy recognition and benefits tailored to your unique needs and lifestyle.
• Your Career Comes First: We prioritize your professional growth with comprehensive training and advancement opportunities.
• Global Reach, Local Impact: As part of a global leader in facility management, you’ll have access to a vast network of career opportunities while making a difference locally.

What We Offer Competitive Compensation & Benefits

• Hourly Rate: $23–$24 per hour ($47,840–$49,920 annually)
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
• Paid Holidays: 7 per year, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• 401(k) Match: 5% employer match to secure your financial future

Additional Perks

• Comprehensive Benefits: Health, life, and disability coverage for peace of mind
• Exclusive Discounts: Access corporate perks through ADP
• Career Development: Unlock technical training and pathways to career advancement
• Relocation Opportunities: Explore growth within our global network
• Positive Workplace: Join a collaborative, professional team that values work-life balance

About BGIS ITS

BGIS Integrated Technical Services, formerly Millian Aire Enterprises, joined the BGIS family in 2022, becoming part of a global leader in integrated facility management services. With over 500 commercial field technicians in the US and 7,000 globally, we deliver exceptional customer experiences through a service-oriented approach. Our team of skilled professionals is supported by ongoing training, career development, and a commitment to excellence in project delivery, energy & sustainability, asset management, workplace advisory, and real estate services.

Role Overview

As an Account Coordinator, you’ll be the cornerstone of our customer relationships, ensuring seamless service delivery and client satisfaction. You’ll manage daily communications, coordinate projects, and support our commercial install and service business lines. Acting as a vital link between clients and internal teams, you’ll uphold BGIS ITS’s values of professionalism, care, and excellence.

Key Responsibilities Customer Communication

• Engage with clients daily via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
• Ensure timely, high-quality service delivery that meets or exceeds client expectations.
• Coordinate planning, track progress, and ensure timely completion of deliverables.
• Collaborate with internal teams to provide accurate, timely responses to client inquiries.
• Follow standard procedures for handling customer complaints, escalating complex issues as needed.
• Maintain confidentiality of client account information and handle sensitive data with care.
• Contribute to key initiatives as assigned, always embodying BGIS ITS’s values.

Quality Assurance & Account Coordination

• Verify that service calls and work orders meet company standards and comply with policies.
• Track and report key performance indicators (KPIs) to maintain high-quality account management.
• Assess service quality, identify trends, and highlight opportunities for internal training.
• Ensure team members use appropriate communication tools in line with company policies and regulatory standards.
• Identify and propose process improvements to enhance efficiency and client satisfaction.
• Develop in-depth knowledge of clients, products, services, policies, and procedures.
• Ensure compliance with safety, health, and environmental regulations.
• Gather market and competitor insights to support strategic customer initiatives.

Qualifications & Skills

• Experience: Minimum of one year in a customer service or account coordination r