Mid‑level Helpdesk / Access Manager

About Kaimetrix, L. L. C.

At Kaimetrix, we deliver complete IT solutions and bring together complex and often siloed services - increasing the value of IT through a holistic, end-to-end approach. We combine real data with expert insights to help organizations modernize, streamline operations, advance IT initiatives, and achieve mission success for federal civilian, defense, and intelligence agencies. Our core capabilities include cybersecurity, data operations, end-user support, IT management, software development, systems engineering, process improvement, and technical advisory.

We believe our greatest asset is our people. We invest in our team’s growth, empower them with autonomy and accountability, and offer meaningful work that supports mission-focused agencies while advancing your career.

Join us if you’re looking to do impactful work, develop professionally, and be part of a culture that values continuous improvement, metrics-driven performance, and exceptional service.

Benefits Summary: Kaimetrix offers a comprehensive benefits package that includes medical, dental, and vision insurance; company-paid short-term and long-term disability coverage; company-paid life and AD&D insurance with additional voluntary options; a 401(k) and Roth retirement plan with employer matching; paid time off that increases with tenure; 11 paid federal holidays; FSA and HSA options; commuter benefits; annual education reimbursement for approved training and certifications; employer-paid identity protection; and optional supplemental coverages such as accident, cancer, critical illness, and hospital indemnity.

Kaimetrix, L.L.C. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Location: Fort Belvoir, VA (On‑site, classified environment)

About the role

Kaimetrix is seeking a Mid‑level Helpdesk / Access Manager to support access management, identity validation, and organizational messaging activities in a secure government environment. This role ensures that users are properly validated, provisioned, and supported across intelligence systems and Communities of Interest (COIs), while adhering to strict security, classification, and need‑to‑know requirements.

The Helpdesk / Access Manager serves as a key interface between users, security offices, and system owners, applying sound judgment in access decisions and supporting mission‑critical intelligence operations.

What you’ll do

• Support access management operations using Multimedia Message Manager (M3), including profile management and validation of access to system Communities of Interest (COIs)
• Perform access validation and entitlement checks, including:
• • PKI Trusted Agent activities
  • Verification of security clearance information in JPAS, Scattered Castles, or successor systems
  • Validation of user access using need‑to‑know applications (e.g., JEMS, NCTC tools)
• Support and apply complex security classification procedures and decisions, including:
• • Coalition or foreign partner support
  • Foreign disclosure considerations
  • Intelligence dissemination
  • Cross‑domain operations
• Demonstrate understanding of organizational messaging within the DoD or Intelligence Community
• Serve as a point of contact for access‑related inquiries and issues, coordinating resolution with stakeholders
• Draft, maintain, and update documentation, including Standard Operating Procedures (SOPs) and access‑related guidance
• Produce reports and records related to access management and user support activities
• Ensure all actions comply with security policies, access controls, and operational standards

Qualifications

• Two (2) years of demonstrated experience using M3, including profile management or validating access to Communities of Interest
• Demo