Customer Service/Order Analyst

Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance.

This is a wonderful opportunity to join a stable, growing company where you’ll know everyone’s name. We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension.

The customer service / order analyst responsibilities include:

• Providing excellent customer service to external and internal customers
• Answering phones and emails, researching issues, responding to customers in a professional and timely manner
• Enter, research, maintain and track customer orders
• Placing drop ship purchase orders
• Sending samples to customers

Qualifications

• 2+ years applicable customer service experience
• Accounting and experience in manufacturing / construction industry a plus
• SAP experience a plus

Skill Set

• Customer service oriented
• Attentive to detail and organized
• Ability to calculate and work with ratios, fractions, and multiplication
• Self-directed and good problem-solving abilities
• Solid written and oral communication skills
• Ability and desire to learn our product and industry