Sr. Manager - SIBC&P Operations Excellence & Well Managed (Remote)

Recruiting: US Remote, United States of America

Sr. Manager - SIBC&P Operations Excellence & Well Managed (Remote)

At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. 

 As a Sr. Manager supporting SIBC&P Operations Excellence & Well Managed, you will help design, manage and support the division level processes. Responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards.  You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.  You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process development, including standardized artifacts, and improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. 

General Responsibilities:

• Strong ability to facilitate sessions with Business SMEs that result in outcomes that enable clear understanding of the process, risks and controls associated with a given process

• Can drive conversations to clarify and understand the intent of a process while ensuring a customer first focus

• Preparing AEs, Process Owners and Process Managers across multiple processes for audit including pre audit reviews with SLTs team. 

• Keeping continuous improvement at the forefront of the repeatable processes with which you will engage with LOBs 

• Developing and maintaining processes that enable to the LOBs to maintain and audit ready status

• Can heavily influence across multiple domains to drive process improvements and adoption via.  presentation and storytelling skills.

• Ability to influence and motivate process owners (as a trusted advisor) to understand business process management and manage their process like a business owner

• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams etc) as needed

• Work with team members to develop robust risk management processes  

• Consultation and representation of well managed processes, customer experience, and risk management for new intent 

• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions

• Collect data and information to provide transparency to senior leadership on the health of the process

Basic Qualifications: 

• Bachelor’s Degree or military experience

• At least 4 years of experience in Process Management or Project Management

• At least 2 years of Continual Improvement experience

• At least 1 year of experience in people management 

Preferred Qualifications:

• Lean, Six Sigma, or Business Process Management certification 

• 5+ years of experience in Process Management and Project Management

• 2+ years of experience in people management  

• 1+ years of experience working with Product and Technology team

At this time, Capital One will not spo