CAC/PKI Help Desk Administrator

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Interim Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Operating Systems (OS), Public Key Infrastructure, Technical Support, Troubleshooting

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

CAC/PKI Help Desk Administrator

Transform technology into opportunity as a CAC/PKI Help Desk Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a CAC/PKI Help Desk Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on CAC/PKI Help Desk Administrator joining our team to help us support the U.S. Army Network Enterprise Technology Command (NETCOM).

HOW A CAC/PKI HELP DESK ADMINISTRATOR WILL MAKE AN IMPACT
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
● Track progress to administrative, scheduling, technical and/or performance objectives.
● Support 24/7 PKI daily operations that directly support Headquarters, Department of the Army (HQDA) Chief Information Office/G6 (CIO/G6) Cyber Security Directorate CAC/PKI Division.
● Maintain the CAC/PKI, as updates (mandatory and optional) are released by the CAC/PKI through InSight and other automated deployment methods.
● Provide a telephonic and email-based customer service in support of the CAC/PKI mission. Perform knowledgebase management, ticket creation and, ticket tracking within the Army's designated ticketing system. Provide first-line support incident, problem and event management processes. Provide ticketing and contact resolution statistics for weekly and annual activity totals.
●Provide Tier I and Tier II support for engineering and program-level issues submitted to the CAC/PKI Program and issues elevated by system administrators. Manage incidents and problems; confirm validity of issues and problems; seek known solutions related to more complex issues.

WHAT YOU’LL NEED TO SUCCEED:
● Required Experience: 3+ years of related experience.
● Required Technical Skills: Experience with MS operating Systems and a basic understanding of Public Key Infrastructure.
● Security Clearance Level: Secret clearance.
● Required Skills and Abilities: Organization, communication, problem solving, leadership, mentoring.
●AA degree or equivalent years training.
● Location: On Customer Site.

GDIT IS YOUR PLACE:
● 401K with company match.
● Comprehensive health and wellness packages.
● Internal mobility team dedicated to helping you own your career.
● Professional growth opportunities including paid education and certifications.
● Cutting-edge technology you can learn from.
● Rest and recharge with paid vacation and holidays!

The likely hourly rate for this position is between $20.57 - $24.87. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA AZ Fort Huachuca

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident