Patient Enrollment Coordinator, Patient Enrollment

The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.


Key job responsibilities
Persuade prospective patients to enroll with One Medical Seniors
Persuade unengaged patients to establish care and schedule first appointment
Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
Nurture leads with the One Medical Senior Brand through scheduled phone cadence
Contact and convert assigned leads
Schedule virtual and on-site doctor’s visits
Document patient activity in salesforce.com and our patient portal in a timely and accurate manner
Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
Occasionally handle established patient requests/complaints
Occasionally collaborate with cross-functional teams to support during peak workflow periods
Additional duties assigned by manager

Basic Qualifications

2+ years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or patient eligibility determination
Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.
Have worked in fast-paced, results-driven work atmosphere
Proficient with computers
Strong Customer Service skills
Dependability and adaptability
Comfortable working occasional nights and weekends
Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

Preferred Qualifications

Outbound/inbound call experience a plus but not required
Experience using salesforce.com or similar CRM tools
Fluency in Spanish is a plus


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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