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About the role
Technical Project Manager Who Is Spectralink? Spectralink provides best-in-class Wi-Fi smart phones that enable excellence by empowering mobile workers like nurses, manufacturing and retail sales associates to do their job better than ever. As the global leader in purpose-built wireless communications, we’ve deployed over 3 million devices to customers around the world. Our dedication to listening and understanding the needs of the customer is the foundation of our business and our people, commitment to innovation and passion are our foundation for success. Headquartered in beautiful Louisville, Colorado with offices in the U.K. and Denmark, we are one global company with a common vision and mission to empower excellence by enabling mobile work forces. Want to know the best thing about working for our company? The people. Working at Spectralink means innovation with authority and collaboration among industry experts with uncompromising integrity and agility. Our employees have a chance to make powerful contributions every day. If you enjoy improving business to help customers and your teammates; enjoy solving problems and can communicate effectively across the organization, this is an opportunity to be a part of something great! We want to hear from you if you possess the following skills and qualifications, and are ready to join our team of positive, authentic, dedicated and innovative thinkers. Summary of Responsibilities The role of the Technical Project Manager is two-fold. First and foremost, the Technical Project Manager will actively manage professional services projects working directly with clients, Spectralink staff, third party contractors, and channel partners to ensure deliverables are complete, in scope, on time, and within budget. The Project Manager will work with project stakeholders to define or further refine project scope, goals, deliverables, costs, resources and timing and manage projects from inception to completion. The project manager is responsible for identifying critical path items and for reporting status at any given time during the project and at regular intervals. The Project Manager is expected to use a disciplined project management approach utilizing tools, processes, methodologies, documents and best practices to communicate internally and externally, monitor and control projects, and provide continuous improvement of our existing processes and procedures. The Project Manager must be proactive and will be accountable for delivering projects on time and within budget while meeting contract requirements and ensuring high levels of customer satisfaction. Secondly, the project manager must take an active role in collaborating with the sales team to promote full lifecycle support of Spectralink solutions. The project manager will work with solution architects and the sales team to scope and propose solutions that include third party and Spectralink professional services. The project manager will serve as a technical resource for the sales team as needed. Essential Duties and Responsibilities
- Develop an accurate and customized project plan and timelines for each implementation and utilize a centralized project management system to maintain the overall project status.
- Identify project stakeholders, both internal and external, and communicate status on a regular basis through a formally defined and agreed upon process of gates, stages, or phases. Adjust approach based on technical level of project stakeholders as necessary.
- Formally manage scope of project, identify and escalate items that exceed scope of project or that impact timeline or deliverable, ensuring that all stakeholders are advised and written approvals are obtained.
- Define needed team structure and technical requirements for all project members
- Resource Allocation & Team Leadership –actively manage project team members (internal and external third-party vendors and partners), coaching, and resolve conflicts according to defined scope and statement of work
- Define and scope overall project budget and manage to budget. Obtain approvals for items in excess of original budget and communicate to stakeholders in writing via a project change request. Manage project finances and invoicing.
- Prioritize tasks and effectively manage day-to-day issues and priorities. Document, identi
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